Leidos
Description
Leidos is looking for dedicated
Mortgage Servicing Professionals
to join our team at the FHA Resource Center in Indianapolis, IN. As part of the Leidos Mortgage Customer Service team, you will support the US Department of Housing and Urban Development (HUD) in their mission to foster strong, sustainable, inclusive communities and provide quality affordable housing for everyone. In this role, you will have the opportunity to positively impact the lives of customers while deepening your understanding of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Stable Monday - Friday schedule with no weekend shifts.
Comprehensive benefits available from day one, including medical, dental, 401K, life insurance, and disability plans.
Thorough training provided to help you succeed in your role.
Discounts on Leidos stock purchases and various employee perks.
Opportunities for career advancement within the company.
Eligibility for company-sponsored Public Trust upon hire.
Potential for voluntary overtime as per business demand.
PTO accrued per Leidos policy, up to 15 days annually.
11 paid holidays each year.
Available Mortgage Servicing Opportunities: Full-time (30 - 40 hours per week).
Shifts from 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to customer needs).
Your Responsibilities: Deliver exceptional customer service, addressing calls and emails related to FHA guidelines and procedures.
Utilize your mortgage servicing knowledge to efficiently find answers in our knowledge base to assist clients.
Adhere to standard operating procedures for various topics, systems, and contact methods.
Document all interactions within a centralized database.
Stay informed about current FHA mortgage processes and procedures.
To Excel in This Role, You Will Need: Adeptness at navigating multiple computer systems and applications to find necessary information for clients.
Strong time management skills and a reputation for reliability.
Excellent written and verbal communication abilities, including effective telephone etiquette.
Keyboarding skills with a proficiency of at least 40 words per minute.
Required Qualifications: High School diploma or GED.
At least 2 years of experience in mortgage servicing (e.g., loan servicing or loss mitigation roles).
A minimum of 1 year in a contact center or customer service telephone role.
Capability to obtain a Public Trust Security clearance, involving a credit check and background investigation.
Availability for an 8-hour shift, including a 30-minute lunch break, Monday - Friday based on business needs.
Desired Qualifications: Experience with FHA processes Omnichannel contact center experience.
Leidos is a global leader in providing innovative solutions that enhance safety, health, and efficiency through technology, engineering, and science. Our company values diversity and is committed to fostering a culture of creativity and growth. **The pay range for this position is $18-$20 per hour.** This position falls under the Service Contract Act, ensuring compliance with minimum wage and Health and Welfare benefits. Leidos is committed to meeting all provisions through wages and benefits. HUDFHA Join us and bring your passion for helping others!
Mortgage Servicing Professionals
to join our team at the FHA Resource Center in Indianapolis, IN. As part of the Leidos Mortgage Customer Service team, you will support the US Department of Housing and Urban Development (HUD) in their mission to foster strong, sustainable, inclusive communities and provide quality affordable housing for everyone. In this role, you will have the opportunity to positively impact the lives of customers while deepening your understanding of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Stable Monday - Friday schedule with no weekend shifts.
Comprehensive benefits available from day one, including medical, dental, 401K, life insurance, and disability plans.
Thorough training provided to help you succeed in your role.
Discounts on Leidos stock purchases and various employee perks.
Opportunities for career advancement within the company.
Eligibility for company-sponsored Public Trust upon hire.
Potential for voluntary overtime as per business demand.
PTO accrued per Leidos policy, up to 15 days annually.
11 paid holidays each year.
Available Mortgage Servicing Opportunities: Full-time (30 - 40 hours per week).
Shifts from 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to customer needs).
Your Responsibilities: Deliver exceptional customer service, addressing calls and emails related to FHA guidelines and procedures.
Utilize your mortgage servicing knowledge to efficiently find answers in our knowledge base to assist clients.
Adhere to standard operating procedures for various topics, systems, and contact methods.
Document all interactions within a centralized database.
Stay informed about current FHA mortgage processes and procedures.
To Excel in This Role, You Will Need: Adeptness at navigating multiple computer systems and applications to find necessary information for clients.
Strong time management skills and a reputation for reliability.
Excellent written and verbal communication abilities, including effective telephone etiquette.
Keyboarding skills with a proficiency of at least 40 words per minute.
Required Qualifications: High School diploma or GED.
At least 2 years of experience in mortgage servicing (e.g., loan servicing or loss mitigation roles).
A minimum of 1 year in a contact center or customer service telephone role.
Capability to obtain a Public Trust Security clearance, involving a credit check and background investigation.
Availability for an 8-hour shift, including a 30-minute lunch break, Monday - Friday based on business needs.
Desired Qualifications: Experience with FHA processes Omnichannel contact center experience.
Leidos is a global leader in providing innovative solutions that enhance safety, health, and efficiency through technology, engineering, and science. Our company values diversity and is committed to fostering a culture of creativity and growth. **The pay range for this position is $18-$20 per hour.** This position falls under the Service Contract Act, ensuring compliance with minimum wage and Health and Welfare benefits. Leidos is committed to meeting all provisions through wages and benefits. HUDFHA Join us and bring your passion for helping others!