DKKD Staffing
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$35.00/hr - $42.00/hr Direct message the job poster from DKKD Staffing CEO/CHO/CPO DKKD Staffing - Executive & Technology Staffing (building IT/HR teams)
Desktop Support Analyst II - Glendale, CA 91205 and surrounding So Cal areas - 3 month TITLE:
Desktop Support Analyst II LOCATION:
Glendale, CA 91205 is HQ MULTIPLE LOCATIONS IN SO CAL:
Valid California Drivers License, including state required levels of active auto insurance. DURATION:
3 months to possible hire PAY:
$35-$42/hr DOE FLSA Status:
Nonexempt CITIZENSHIP:
Must be US Citizen or Legal/ Permanent Resident Green Card REPORTS TO:
Technology Services Operations Manager DIVISION:
Finance APPLICATION QUESTIONS PART 1 Legal Name and Preferred Name or Nickname: Best Contact Info (Cell & email): Your Linked In: Why looking for a new job: Availability for interviews and a new job: Where do you live (City, State, Zip): Desired geographical work location: Open to 100% onsite: Are you open to travel if needed and have an active passport if needed: Are you authorized to work in US (Please indicate US, Green Card or Other): Hourly/Salary Expectations: (We need a range) $ Sizes of staff managed and their titles, if applicable (include # of direct reports): Budgetary Responsibility: $ Education/Certs/Degrees (also indicate which certs are active): APPLICATION QUESTIONS PART 2 Do you have a valid California Drivers License, including state required levels of active auto insurance: Do you have completed/valid IT Certifications that are not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate)? If so, which ones and are you currently working on any new ones? Do you have a minimum 4 years of helpdesk support experience (phone and deskside) in Windows and Mac Professional environments? How many total years, and how current is your experience (example 4/2025): How many total years, and how current is your experience troubleshooting Dell, HP, Apple PC/MAC/Laptop hardware to component level: Active Directory and Azure - How many total years, and how current is your experience: Mobile Device Management solutions - How many total years, and how current is your experience: Microsoft Deployment Toolkit for imaging and quick redeployment - How many total years, and how current is your experience: Microsoft Windows 10, Microsoft Office 2010 O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad. - How many total years, and how current is your experience: Printer products and the ability to configure printer network devices: - How many total years, and how current is your experience: iOS - How many total years, and how current is your experience: Configuring/troubleshooting VOIP desk phones. - How many total years, and how current is your experience: Experience working in mission critical support environment. - How many total years, and how current is your experience: SUMMARY The Desktop Support Analyst II will support Forest Lawn's use of personal computers, laptops, mobile devices, network connectivity, printing equipment - including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures. ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list Setup and maintain company issued and BYOD phones including MDM Management Configuring VOIP desk phones to provider Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems Conduct Active Directory, Office365 Suite, Azure, VPN and MDM Administration. Support users locally and remotely using remote software. Must travel to all local company locations when required Provide level 2 and 3 Helpdesk support Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary Track inventory of hardware and software as required Provide primary weekend support on-call duty every four to five weeks Provide verbal and written weekly status reports to manager Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion Manage user account information, including rights, security and systems groups Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines. Embrace ongoing education and learn/apply new skills and software applications. At all times follow and adhere to the companys security policies including remediation and identification of security threats Perform other job duties as assigned QUALIFICATIONS/REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified Minimum 4 years helpdesk support experience in Windows and Mac Professional environments Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level Knowledge and experience of maintaining Active Directory and Azure Knowledge and experience of maintaining Mobile Device Management solutions Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad, Knowledge and experience of printer products and the ability to configure printer network devices Knowledge and experience of iOS Knowledge and experience configuring/troubleshooting VOIP desk phones Experience working in mission critical support environment Solid customer service and phone skills essential Valid California Drivers License, including state required levels of active auto insurance PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds. Join me on LINKED IN:
www.LinkedIn.com/in/DianeKrehbiel Southern California LEADERSHIP JOBS on Linked In:
(54) Diane Krehbiel Executive and Technology Recruiting aka DKKD Staffing (Westlake Village, Ca) | Groups | LinkedIn Newsletter for
Tips, Leadership on the market & more: https://conta.cc/3BfoyAS Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Technology, Information and Media Referrals increase your chances of interviewing at DKKD Staffing by 2x Sign in to set job alerts for Desktop Support Analyst roles.
Los Angeles, CA $90,000.00-$110,000.00 3 weeks ago Los Angeles, CA $52,000.00-$80,000.00 1 month ago Los Angeles Metropolitan Area 1 month ago Culver City, CA $100,000.00-$110,000.00 2 days ago Commerce, CA $63,000.00-$67,500.00 1 month ago CX Technical Support Advocate: Tier 1 Lead
Rowland Heights, CA $60,000.00-$70,000.00 4 weeks ago Senior Application Support Analyst - Yardi
Senior Application Support Analyst - Yardi
Administrative and Technical Support Specialist
Application Tech Support Practitioner (Digital Photography)
Glendale, CA $55,000.00-$65,000.00 3 days ago Application Tech Support Practitioner (Digital Photography)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$35.00/hr - $42.00/hr Direct message the job poster from DKKD Staffing CEO/CHO/CPO DKKD Staffing - Executive & Technology Staffing (building IT/HR teams)
Desktop Support Analyst II - Glendale, CA 91205 and surrounding So Cal areas - 3 month TITLE:
Desktop Support Analyst II LOCATION:
Glendale, CA 91205 is HQ MULTIPLE LOCATIONS IN SO CAL:
Valid California Drivers License, including state required levels of active auto insurance. DURATION:
3 months to possible hire PAY:
$35-$42/hr DOE FLSA Status:
Nonexempt CITIZENSHIP:
Must be US Citizen or Legal/ Permanent Resident Green Card REPORTS TO:
Technology Services Operations Manager DIVISION:
Finance APPLICATION QUESTIONS PART 1 Legal Name and Preferred Name or Nickname: Best Contact Info (Cell & email): Your Linked In: Why looking for a new job: Availability for interviews and a new job: Where do you live (City, State, Zip): Desired geographical work location: Open to 100% onsite: Are you open to travel if needed and have an active passport if needed: Are you authorized to work in US (Please indicate US, Green Card or Other): Hourly/Salary Expectations: (We need a range) $ Sizes of staff managed and their titles, if applicable (include # of direct reports): Budgetary Responsibility: $ Education/Certs/Degrees (also indicate which certs are active): APPLICATION QUESTIONS PART 2 Do you have a valid California Drivers License, including state required levels of active auto insurance: Do you have completed/valid IT Certifications that are not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate)? If so, which ones and are you currently working on any new ones? Do you have a minimum 4 years of helpdesk support experience (phone and deskside) in Windows and Mac Professional environments? How many total years, and how current is your experience (example 4/2025): How many total years, and how current is your experience troubleshooting Dell, HP, Apple PC/MAC/Laptop hardware to component level: Active Directory and Azure - How many total years, and how current is your experience: Mobile Device Management solutions - How many total years, and how current is your experience: Microsoft Deployment Toolkit for imaging and quick redeployment - How many total years, and how current is your experience: Microsoft Windows 10, Microsoft Office 2010 O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad. - How many total years, and how current is your experience: Printer products and the ability to configure printer network devices: - How many total years, and how current is your experience: iOS - How many total years, and how current is your experience: Configuring/troubleshooting VOIP desk phones. - How many total years, and how current is your experience: Experience working in mission critical support environment. - How many total years, and how current is your experience: SUMMARY The Desktop Support Analyst II will support Forest Lawn's use of personal computers, laptops, mobile devices, network connectivity, printing equipment - including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures. ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list Setup and maintain company issued and BYOD phones including MDM Management Configuring VOIP desk phones to provider Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems Conduct Active Directory, Office365 Suite, Azure, VPN and MDM Administration. Support users locally and remotely using remote software. Must travel to all local company locations when required Provide level 2 and 3 Helpdesk support Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary Track inventory of hardware and software as required Provide primary weekend support on-call duty every four to five weeks Provide verbal and written weekly status reports to manager Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion Manage user account information, including rights, security and systems groups Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines. Embrace ongoing education and learn/apply new skills and software applications. At all times follow and adhere to the companys security policies including remediation and identification of security threats Perform other job duties as assigned QUALIFICATIONS/REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified Minimum 4 years helpdesk support experience in Windows and Mac Professional environments Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level Knowledge and experience of maintaining Active Directory and Azure Knowledge and experience of maintaining Mobile Device Management solutions Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad, Knowledge and experience of printer products and the ability to configure printer network devices Knowledge and experience of iOS Knowledge and experience configuring/troubleshooting VOIP desk phones Experience working in mission critical support environment Solid customer service and phone skills essential Valid California Drivers License, including state required levels of active auto insurance PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds. Join me on LINKED IN:
www.LinkedIn.com/in/DianeKrehbiel Southern California LEADERSHIP JOBS on Linked In:
(54) Diane Krehbiel Executive and Technology Recruiting aka DKKD Staffing (Westlake Village, Ca) | Groups | LinkedIn Newsletter for
Tips, Leadership on the market & more: https://conta.cc/3BfoyAS Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Technology, Information and Media Referrals increase your chances of interviewing at DKKD Staffing by 2x Sign in to set job alerts for Desktop Support Analyst roles.
Los Angeles, CA $90,000.00-$110,000.00 3 weeks ago Los Angeles, CA $52,000.00-$80,000.00 1 month ago Los Angeles Metropolitan Area 1 month ago Culver City, CA $100,000.00-$110,000.00 2 days ago Commerce, CA $63,000.00-$67,500.00 1 month ago CX Technical Support Advocate: Tier 1 Lead
Rowland Heights, CA $60,000.00-$70,000.00 4 weeks ago Senior Application Support Analyst - Yardi
Senior Application Support Analyst - Yardi
Administrative and Technical Support Specialist
Application Tech Support Practitioner (Digital Photography)
Glendale, CA $55,000.00-$65,000.00 3 days ago Application Tech Support Practitioner (Digital Photography)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr