HonorVet Technologies
Technical Support Engineer Automation
HonorVet Technologies, Santa Clara, California, us, 95053
Technical Support Engineer Automation
Title: Technical Support Engineer Automation Duration: 6+ months Location: Santa Clara, CA What You Will Do In This Role: Technical Support Engineers Are Responsible For Managing And Resolving The Most Challenging Issues For The ServiceNow Platform. This Includes Being The First Point Of Escalation Within The Technical Support Department As Well As Providing Regular Communication Updates To Customers On The Progress Of Their Requests/Cases. The Successful Candidate Will Be Able To Quickly Gain An Understanding Of The ServiceNow Platform. This Is A Customer-Facing Role And Therefore It Requires Strong Interpersonal And Customer Service Skills In Addition To Strong Technical Skills. Hiring Manager Notes: From The Jd, What Are The Top Must Have Skill Sets Required In Order To Be Successful In This Role? Experience Writing And Debugging JavaScript Code Or Similar Language Working Knowledge Of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding Of Remote Administration Via SSH, SNMP, WMI, Powershell Excellent Troubleshooting Skills What Will The Interview Process Look Like? First Round 30 To 45 Minute Monitoring Phone Interview (Behavioral And Technical Questions) Final Round 1.5 Hour Panel Interview With 2-3 Engineers And Hiring Manager (Technical Questions) Note: This Position Requires An Onsite Presence Weekly On Wednesday And Thursday. What You Need To Be Successful In This Role: Experience Writing And Debugging JavaScript Code Working Knowledge Of Object-Oriented Programming (Java And JavaScript) Understanding Of SQL And Database Concepts Working Knowledge Of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding Of Remote Administration Via SSH, SNMP, WMI, Powershell Understanding Of Networking Concepts Including TCP/IP, HTTP, Concepts Of Firewall, Load Balancer And Ports Familiarity With VMware, AWS, Azure, Event Management Systems Excellent Troubleshooting Skills
Title: Technical Support Engineer Automation Duration: 6+ months Location: Santa Clara, CA What You Will Do In This Role: Technical Support Engineers Are Responsible For Managing And Resolving The Most Challenging Issues For The ServiceNow Platform. This Includes Being The First Point Of Escalation Within The Technical Support Department As Well As Providing Regular Communication Updates To Customers On The Progress Of Their Requests/Cases. The Successful Candidate Will Be Able To Quickly Gain An Understanding Of The ServiceNow Platform. This Is A Customer-Facing Role And Therefore It Requires Strong Interpersonal And Customer Service Skills In Addition To Strong Technical Skills. Hiring Manager Notes: From The Jd, What Are The Top Must Have Skill Sets Required In Order To Be Successful In This Role? Experience Writing And Debugging JavaScript Code Or Similar Language Working Knowledge Of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding Of Remote Administration Via SSH, SNMP, WMI, Powershell Excellent Troubleshooting Skills What Will The Interview Process Look Like? First Round 30 To 45 Minute Monitoring Phone Interview (Behavioral And Technical Questions) Final Round 1.5 Hour Panel Interview With 2-3 Engineers And Hiring Manager (Technical Questions) Note: This Position Requires An Onsite Presence Weekly On Wednesday And Thursday. What You Need To Be Successful In This Role: Experience Writing And Debugging JavaScript Code Working Knowledge Of Object-Oriented Programming (Java And JavaScript) Understanding Of SQL And Database Concepts Working Knowledge Of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding Of Remote Administration Via SSH, SNMP, WMI, Powershell Understanding Of Networking Concepts Including TCP/IP, HTTP, Concepts Of Firewall, Load Balancer And Ports Familiarity With VMware, AWS, Azure, Event Management Systems Excellent Troubleshooting Skills