North Shore Steel, Houston, Texas, United States of America
Job Description
Posted Monday, June 2, 2025 at 6:00 AM
Director of Operations
Together, We Build a Strong Future
North Shore Steel and Ford Steel are a group of industry-leading metals service centers with a 65+ year legacy of producing precision-first, customer-focused steel solutions. We serve critical industries ranging from infrastructure and construction to energy and transportation, with a deep commitment to safety, service, and continuous growth.
At North Shore and Ford Steel, we believe operational excellence is the backbone of customer success and team pride. We are seeking a Director of Operations who thrives on structure, clarity, and momentum, someone who can lead teams, enhance processes, and drive results across both steel processing and distribution operations.
This is a multi-site leadership role with high visibility to executive leadership and the opportunity to shape the operational culture of two of Houstons most respected steel brands.
Why This Role is Compelling
- Director of Operations is a Senior Leadership position, reporting directly to the General Manager of two divisions.
- You'll lead a diverse, skilled, and hardworking team across two sites, with direct influence over how steel is processed, shipped, and delivered.
- Youll be empowered to streamline operations, eliminate waste, and invest in people, not just manage KPIs, but make a lasting mark.
- You'll work side-by-side with senior leaders who believe in hands-on servant leadership, continuous improvement, and building talent from within.
- Youll have the opportunity to drive excellence across a platform of companies that are growing and evolving, with you at the helm of operations.
Key Responsibilities
- Serve as the operational leader for steel processing and distribution at North Shore in Houston, Texas, and Ford Steel in St Louis, Missouri
- Build and execute strategic operational plans to optimize throughput, labor efficiency, and service levels
- Lead and develop high-performing teams in production, logistics, and maintenance, foster accountability and trust
- Establish clear goals and develop team leaders through structured coaching, feedback, and role clarity
- Champion continuous improvement, implement Lean, 5S, and process discipline across operations
- Drive improvements in output, cycle time, scrap, downtime, and inventory flow
- Partner with maintenance to ensure equipment uptime and asset performance
- Collaborate cross-functionally with quality, safety, supply chain, and commercial teams to resolve challenges and align on priorities
- Act as a cultural steward for safety, integrity, and performance, leading by example in every decision
What You Bring
- 5+ years in a leadership role within steel, metals, or CNC-driven manufacturing operations
- Deep understanding of manufacturing processes, shop floor management, and distribution logistics
- Hands-on experience with rolling, forming, plate burning, or structural steel processing is a strong plus
- Working knowledge of Lean Manufacturing, 5S, and Six Sigma (certifications preferred but not required)
- Skilled at using ERP systems and Excel to make decisions and track progress
- Bachelors degree preferred in operations, engineering, or business
- Excellent people leadership skills, motivator, coach, and clear communicator
- High emotional intelligence, strong personal integrity, and the ability to manage conflict constructively
What Success Looks Like
- Teams are aligned, accountable, and engaged
- Production output is high-quality, on-time, and cost-effective
- Operations are stable, structured, and continuously improving
- Leadership is felt on the floor and respected across the business
- Safety, quality, and service are not just targets; theyre embedded habits
Our Core Values
- Be Safe Always
- Do the Right Thing
- Provide Great Service
- Take the Initiative
- Be an Endless Learner
Who Thrives Here?
Youll thrive in this role if you:
- Take pride in leading from the front, youre present, hands-on, and believe in servant leadership
- Have a passion for people development and know how to bring clarity and momentum to a team
- Are energized by bringing order to complexity and aligning execution with purpose
- See production metrics as a reflection of team health, not just numbers to chase
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