Blue Lagoon Pool Care
About Us:
Blue Lagoon Pool Care is committed to providing reliable, high-quality pool maintenance and customer care services. We pride ourselves on ensuring that every customer has a positive experience with our team. We are seeking a detail-oriented and customer-focused Email and Chat Support Specialist to assist our clients by providing timely and professional support through online communication channels.
Position Summary:
The Email and Chat Support Specialist will be the first point of contact for customers seeking assistance via email and live chat. This role requires excellent written communication skills, the ability to handle multiple inquiries efficiently, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
Respond promptly to customer inquiries through email and live chat.
Provide accurate information about services, scheduling, billing, and pool care solutions.
Assist customers with troubleshooting common issues and escalate complex concerns when necessary.
Maintain a professional, friendly, and empathetic tone in all written communications.
Keep accurate records of customer interactions and update internal systems as needed.
Collaborate with the operations and service teams to resolve customer requests quickly.
Identify common customer concerns and provide feedback to improve processes and services.
Qualifications:
Previous experience in customer service, email/chat support, or related role.
Excellent written communication skills with attention to detail and professionalism.
Ability to multitask and manage a high volume of inquiries.
Strong problem-solving and critical-thinking skills.
Proficiency with customer service software, CRM systems, and online communication tools.
Self-motivated with the ability to work independently and as part of a team.
Preferred Skills:
Knowledge of pool care services or related home maintenance industries.
Experience handling billing, scheduling, or service-related customer support.
Strong organizational and time-management skills.
What We Offer:
Competitive pay with performance-based incentives.
Opportunities for training and professional development.
A supportive team environment with growth opportunities.
Blue Lagoon Pool Care is committed to providing reliable, high-quality pool maintenance and customer care services. We pride ourselves on ensuring that every customer has a positive experience with our team. We are seeking a detail-oriented and customer-focused Email and Chat Support Specialist to assist our clients by providing timely and professional support through online communication channels.
Position Summary:
The Email and Chat Support Specialist will be the first point of contact for customers seeking assistance via email and live chat. This role requires excellent written communication skills, the ability to handle multiple inquiries efficiently, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
Respond promptly to customer inquiries through email and live chat.
Provide accurate information about services, scheduling, billing, and pool care solutions.
Assist customers with troubleshooting common issues and escalate complex concerns when necessary.
Maintain a professional, friendly, and empathetic tone in all written communications.
Keep accurate records of customer interactions and update internal systems as needed.
Collaborate with the operations and service teams to resolve customer requests quickly.
Identify common customer concerns and provide feedback to improve processes and services.
Qualifications:
Previous experience in customer service, email/chat support, or related role.
Excellent written communication skills with attention to detail and professionalism.
Ability to multitask and manage a high volume of inquiries.
Strong problem-solving and critical-thinking skills.
Proficiency with customer service software, CRM systems, and online communication tools.
Self-motivated with the ability to work independently and as part of a team.
Preferred Skills:
Knowledge of pool care services or related home maintenance industries.
Experience handling billing, scheduling, or service-related customer support.
Strong organizational and time-management skills.
What We Offer:
Competitive pay with performance-based incentives.
Opportunities for training and professional development.
A supportive team environment with growth opportunities.