Datacor, Inc.
Join to apply for the
Product Support Specialist
role at
Datacor, Inc. Join to apply for the
Product Support Specialist
role at
Datacor, Inc. About Us
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. About Us
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role
We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
Responsibilities
Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate. Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration. Technical Documentation: Help create, contribute to, and maintain technical documentation. Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
Qualifications
2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing Strong research skills to collect information, troubleshoot and document issues Minimum intermediate working knowledge of Microsoft Office Excel Experience in Customer Support, Technical Support, and Project Management Excellent verbal and written communication Strong analytical and problem-solving skills Strong organizational and time management skills Previous experience in Software as a Service (SAAS)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Datacor, Inc. by 2x Sign in to set job alerts for “Product Support Specialist” roles.
Payment Customer Support Specialist - USDS
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Product Support Specialist
role at
Datacor, Inc. Join to apply for the
Product Support Specialist
role at
Datacor, Inc. About Us
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. About Us
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role
We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
Responsibilities
Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate. Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration. Technical Documentation: Help create, contribute to, and maintain technical documentation. Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
Qualifications
2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing Strong research skills to collect information, troubleshoot and document issues Minimum intermediate working knowledge of Microsoft Office Excel Experience in Customer Support, Technical Support, and Project Management Excellent verbal and written communication Strong analytical and problem-solving skills Strong organizational and time management skills Previous experience in Software as a Service (SAAS)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Datacor, Inc. by 2x Sign in to set job alerts for “Product Support Specialist” roles.
Payment Customer Support Specialist - USDS
San Jose, CA $88,000.00-$151,112.00 1 week ago San Jose, CA $60,000.00-$65,000.00 2 years ago San Jose, CA $55,000.00-$83,000.00 1 month ago Livermore, CA $86,700.00-$173,300.00 1 month ago San Martin, CA $113,000.00-$135,000.00 1 month ago Redwood City, CA $90,000.00-$120,000.00 3 months ago San Francisco Bay Area $90,000.00-$120,000.00 1 month ago Sr. Support Specialist (Banking Products)
San Jose, CA $60,000.00-$120,000.00 3 days ago Customer Support Specialist - Accounts Payable
Mountain View, CA $204,000.00-$259,000.00 1 week ago Senior Staff Product Manager, Customer Support (Mailchimp)
Mountain View, CA $195,000.00-$266,000.00 3 days ago Product Specialist at AutoNation BMW Fremont
InfoSphere Optim Technical Support Professional
Regulatory Affairs Specialist - (NMPA/CFDA)
Sunnyvale, CA $97,600.00-$165,200.00 5 days ago Administrative and Technical Support Specialist
Clinical Applications Specialist - Dosimetrist (REMOTE)
Technical Support Architect - Innovation & AI
San Jose, CA $135,200.00-$270,000.00 2 weeks ago Software Engineer, AI, Customer Claims & Support
Administrative and Technical Support Specialists
Software Development Engineer, Frontend, Customer Support & Claims
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr