GovernmentJobs.com
Utilities Customer Service Representative
GovernmentJobs.com, Louisburg, North Carolina, United States, 27549
Utility Billing Program
An employee in this class performs all activities associated with the utility billing program. This includes utilizing the computer and loading/downloading computer meter readings, preparing utility billing, checking for quality control, and mailing bills. Work includes dealing with the public on requests for services, taking payments and balancing deposits, and writing work orders. Work involves establishing computer and hard copies records and files, entering data, and generating varied reports from the billing system. The employee is expected to have thorough understanding of the process to handle most situations in the process. Work assignments are performed in accordance with established procedures with unusual situations being referred to the Utilities Business Manager for guidance. Some judgment is required in determining billing adjustments and payment requirements. Work is performed under the direct supervision of the Utilities Business Manager and is evaluated through observation, work completion, conferences and periodic review of reports. Performs all activities associated with the performance of a complete utility billing program; utilizes computer for entering applicant information; loads and unloads meter reads from handheld computer; assists in the preparation of utility bills; checks for quality control. Assist public; provides applications for services and assures they are completed correctly and completely; accepts payments for service; explains services, fees, penalties and late payment policies, etc. Enters cash collection into billing system; closes cash collection batches; generates cash collection reports and revenue sheets. Prepares and maintains an account for each customer. Receives account draft requests from customers; prepares necessary draft forms and sends to bank. Calculates usage for billing, calculates adjustments to accounts as necessary; prints billing register, edits for errors. Sets up customers on correct routes for meter readers; loads handheld meter readers; downloads and posts meter readings to customer accounts by computer. Posts customer payments, adjustments, and miscellaneous transactions to the customer accounts and any data changes needed. Generates reports from meter readings, proofs, makes changes and analyzes for potential errors; requests re-reads; compiles recheck list and forwards to meter readers; balances and corrects errors as required. Runs reports as scheduled on the daily/weekly/monthly calendar. Receives and responds to requests and complaints of services. Balances cash drawer against computer report; corrects data entry errors. Prepares turn-off list and work orders for service connections and to follow-up on complaints. Answers the telephone; talks with customers about bills, payments, complaints or problems; provides information on services, fees, etc. and routes to appropriate staff as needed. Performs related duties as required. Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, pushing, fingering, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift objects. Graduation from high school and preferably supplemented by additional training and courses in accounting and computer operations, and some experience in water and sewer utility billing, clerical billing or accounting with significant public contact, data entry, and in an automated environment, or an equivalent combination of education and experience. This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions. Must possess the visual acuity to work with data and figures, to operate a computer, and to read extensively. ***Salary depends on qualifications. ***In addition to annual salary, this job classification will be eligible for a $500 (taxable) hiring incentive. Policy requirements apply.
An employee in this class performs all activities associated with the utility billing program. This includes utilizing the computer and loading/downloading computer meter readings, preparing utility billing, checking for quality control, and mailing bills. Work includes dealing with the public on requests for services, taking payments and balancing deposits, and writing work orders. Work involves establishing computer and hard copies records and files, entering data, and generating varied reports from the billing system. The employee is expected to have thorough understanding of the process to handle most situations in the process. Work assignments are performed in accordance with established procedures with unusual situations being referred to the Utilities Business Manager for guidance. Some judgment is required in determining billing adjustments and payment requirements. Work is performed under the direct supervision of the Utilities Business Manager and is evaluated through observation, work completion, conferences and periodic review of reports. Performs all activities associated with the performance of a complete utility billing program; utilizes computer for entering applicant information; loads and unloads meter reads from handheld computer; assists in the preparation of utility bills; checks for quality control. Assist public; provides applications for services and assures they are completed correctly and completely; accepts payments for service; explains services, fees, penalties and late payment policies, etc. Enters cash collection into billing system; closes cash collection batches; generates cash collection reports and revenue sheets. Prepares and maintains an account for each customer. Receives account draft requests from customers; prepares necessary draft forms and sends to bank. Calculates usage for billing, calculates adjustments to accounts as necessary; prints billing register, edits for errors. Sets up customers on correct routes for meter readers; loads handheld meter readers; downloads and posts meter readings to customer accounts by computer. Posts customer payments, adjustments, and miscellaneous transactions to the customer accounts and any data changes needed. Generates reports from meter readings, proofs, makes changes and analyzes for potential errors; requests re-reads; compiles recheck list and forwards to meter readers; balances and corrects errors as required. Runs reports as scheduled on the daily/weekly/monthly calendar. Receives and responds to requests and complaints of services. Balances cash drawer against computer report; corrects data entry errors. Prepares turn-off list and work orders for service connections and to follow-up on complaints. Answers the telephone; talks with customers about bills, payments, complaints or problems; provides information on services, fees, etc. and routes to appropriate staff as needed. Performs related duties as required. Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, pushing, fingering, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift objects. Graduation from high school and preferably supplemented by additional training and courses in accounting and computer operations, and some experience in water and sewer utility billing, clerical billing or accounting with significant public contact, data entry, and in an automated environment, or an equivalent combination of education and experience. This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions. Must possess the visual acuity to work with data and figures, to operate a computer, and to read extensively. ***Salary depends on qualifications. ***In addition to annual salary, this job classification will be eligible for a $500 (taxable) hiring incentive. Policy requirements apply.