Service Strategy Manager – Customer Experience (Hybrid, San Diego or Mountain Vi

Service Strategy Manager – Customer Experience (Hybrid, San Diego or Mountain View)Service Strategy Manager – Customer Experience (Hybrid, San Diego or Mountain View) 1 day ago Be among the first 25 applicants Catapult Solutions Group provided pay range This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $77.00/hr - $82.00/hr Direct message the job poster from Catapult Solutions Group We’re hiring a Service Strategy Manager to join our Customer Success team, focused on optimizing the assisted onboarding experience for new customers. In this role, you’ll analyze insights, track performance, and execute initiatives that make onboarding smoother, more efficient, and more impactful. What You’ll Do Improve onboarding journeys by analyzing customer feedback and expert insights. Monitor KPIs (scheduling, completion, drop-offs, conversion) and drive improvements. Execute initiatives that customize onboarding flows for different customer segments. Partner with product, operations, and service delivery teams for seamless experiences. Explore innovative methods (AI-assisted onboarding, industry best practices). What We’re Looking For ~5 years of experience in service strategy, customer success, operations, or SaaS. Strong analytical skills with the ability to turn data into actionable strategies. Skilled in problem-solving, cross-functional collaboration, and program execution. Customer-focused mindset; background in accounting/bookkeeping a plus. Bachelor’s degree in Business, Analytics, Economics, or related field. Why Join Us Hybrid schedule (3 days onsite, 2 remote). Preferred location: San Diego (team hub). Open to Mountain View for strong candidates. Apply today and help shape onboarding experiences that drive customer success. Keywords:

Customer Experience | Service Strategy | Customer Success | SaaS | Voice of Customer | Program Manager | Hybrid Jobs | San Diego Jobs | Mountain View Jobs Seniority level

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The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. #J-18808-Ljbffr Remote working/work at home options are available for this role.