Tata Consultancy Services
Overview
Leadership role with TCS ESU (TSS) focused on proactive value creation and problem solving for stakeholders. This position involves industry-spanning experience across Technology/Hi Tech, Software, Professional Services, and MFG, with the initiative to cover additional domains. Responsibilities
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.). Lead the strategic design and implementation of CPQ solutions, with integration to SAP/Oracle where applicable. Engage in industry-specific go-to-market, consulting, and advisory work with customers to identify and solve business problems. Drive multiple transformation programs in Technology/Hi Tech, Software, Professional Services, and MFG with deep industry domain knowledge and awareness of trends. Articulate innovative concepts to CXOs and demonstrate thought leadership. Manage diverse teams and project stakeholders (customer, TCS management, Salesforce, ServiceNow, Oracle CX) across multiple time zones. Foster an innovation mindset and collaborate with subject matter experts and account teams to deliver optimal CX solutions. Qualifications
Industry-led CX consulting with advisory and transformation experience. 5+ years of Salesforce ecosystem experience. At least 1 industry-domain experience in Technology/Hi Tech, Software, Professional Services, or MFG. Ability to manage CXOs and customer stakeholders. Nice to Have
CX-related certifications (e.g., Salesforce, ServiceNow). Ability to create new business opportunities across multiple industry domains. Experience/Requirements Summary
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.). Employment Details
Salary range: $220,000 – $240,000 per year. Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Engineering and Information Technology. Industries: IT Services and IT Consulting.
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Leadership role with TCS ESU (TSS) focused on proactive value creation and problem solving for stakeholders. This position involves industry-spanning experience across Technology/Hi Tech, Software, Professional Services, and MFG, with the initiative to cover additional domains. Responsibilities
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.). Lead the strategic design and implementation of CPQ solutions, with integration to SAP/Oracle where applicable. Engage in industry-specific go-to-market, consulting, and advisory work with customers to identify and solve business problems. Drive multiple transformation programs in Technology/Hi Tech, Software, Professional Services, and MFG with deep industry domain knowledge and awareness of trends. Articulate innovative concepts to CXOs and demonstrate thought leadership. Manage diverse teams and project stakeholders (customer, TCS management, Salesforce, ServiceNow, Oracle CX) across multiple time zones. Foster an innovation mindset and collaborate with subject matter experts and account teams to deliver optimal CX solutions. Qualifications
Industry-led CX consulting with advisory and transformation experience. 5+ years of Salesforce ecosystem experience. At least 1 industry-domain experience in Technology/Hi Tech, Software, Professional Services, or MFG. Ability to manage CXOs and customer stakeholders. Nice to Have
CX-related certifications (e.g., Salesforce, ServiceNow). Ability to create new business opportunities across multiple industry domains. Experience/Requirements Summary
Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.). Employment Details
Salary range: $220,000 – $240,000 per year. Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Engineering and Information Technology. Industries: IT Services and IT Consulting.
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