American Parking & Services
Hotel Self Park Manager - Portland, San Francisco, San Jose and Sacramento
American Parking & Services, San Francisco, California, United States, 94199
Hotel Self Park Manager – Portland, San Francisco, San Jose and Sacramento
Job Title:
Hotel Self-Parking Manager
Department:
Hotel Self-Parking Operations
Reports Directly To:
Hotel Self-Parking Regional Director
Schedule:
Full Time
Status:
Exempt
Compensation:
$90,000 per year plus bonus opportunities (salary may vary based on market and relevant experience)
Position Summary The Hotel Self-Parking Manager is a hands‑on leader who coordinates multiple hotel self‑parking accounts within a designated territory. The role focuses on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering strong client partnerships, the Manager drives consistent results and a positive customer experience.
Primary Objective Safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads for the Sales Team. This includes nurturing client relationships, supervising on‑site teams, monitoring revenue capture, and maintaining overall operational efficiency.
Duties & Responsibilities Client Relationship Management:
Serve as the main point of contact for each property, fostering open communication, promptly addressing concerns, and ensuring contractual obligations are met.
Daily Operational Oversight:
Handle scheduling, staffing, and quality assurance at each location. Conduct frequent site visits to identify and resolve operational issues while maintaining consistent service standards.
Financial & Administrative Tasks:
Track site-level revenue, payroll, and expenses to highlight trends or irregularities; collaborate with the Regional Director on cost‑control measures and record‑keeping.
Team Supervision & Training:
Recruit and train hourly associates, set clear performance goals, and provide ongoing coaching. Uphold company policies and maintain a supportive environment that promotes employee satisfaction and strong customer service outcomes.
Communication & Reporting:
Provide regular status updates (weekly summaries, performance reports) to the Regional Director. Use personal devices for timely coordination during emergencies.
Travel & Communication:
Travel to sites as required to oversee performance, address challenges, and support new account launches. Consistently update leadership on performance insights.
Supervisory Responsibilities:
Involve staff in planning and decision‑making, provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities:
Perform any other tasks as needed to support company objectives, including flexible hours, additional travel, or attending required meetings and training.
Competency / Qualifications Knowledge, Skills, and Abilities: Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly. Experience in scheduling, workflow optimization, and service quality monitoring. Skill in hiring, training, and mentoring hourly associates. Familiarity with basic revenue tracking, labor cost management. Capacity to handle shifting priorities and adjust work plans. Comfortable with scheduling, revenue management, and communication tools.
Education / Experience:
High school diploma or GED required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional leadership or business management training is beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required. Maintain acceptable vehicle record and background check. No special certifications necessary.
Work Environment and Physical Demands:
Indoor and outdoor settings; exposure to extreme weather conditions; extended periods standing/walking; ability to lift moderate weights; standard vision demands.
Cell Phone Use:
Employees may be required to use personal cell phones for work‑related communication. Reimbursement follows company policy.
Benefits
Health benefits – medical, vision, and dental insurance – upon eligibility
401(k) – upon eligibility
Supplemental insurance – life and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance up to $5,250 per year through Bellevue University
Nationwide discounts through Perks at Work
Military‑friendly employer
Pay Transparency Statement PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.
Equal Employment Opportunity Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA & EEO Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Employment Terms Employment with PMC is at-will. A 120‑day introductory period applies.
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Hotel Self-Parking Manager
Department:
Hotel Self-Parking Operations
Reports Directly To:
Hotel Self-Parking Regional Director
Schedule:
Full Time
Status:
Exempt
Compensation:
$90,000 per year plus bonus opportunities (salary may vary based on market and relevant experience)
Position Summary The Hotel Self-Parking Manager is a hands‑on leader who coordinates multiple hotel self‑parking accounts within a designated territory. The role focuses on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering strong client partnerships, the Manager drives consistent results and a positive customer experience.
Primary Objective Safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads for the Sales Team. This includes nurturing client relationships, supervising on‑site teams, monitoring revenue capture, and maintaining overall operational efficiency.
Duties & Responsibilities Client Relationship Management:
Serve as the main point of contact for each property, fostering open communication, promptly addressing concerns, and ensuring contractual obligations are met.
Daily Operational Oversight:
Handle scheduling, staffing, and quality assurance at each location. Conduct frequent site visits to identify and resolve operational issues while maintaining consistent service standards.
Financial & Administrative Tasks:
Track site-level revenue, payroll, and expenses to highlight trends or irregularities; collaborate with the Regional Director on cost‑control measures and record‑keeping.
Team Supervision & Training:
Recruit and train hourly associates, set clear performance goals, and provide ongoing coaching. Uphold company policies and maintain a supportive environment that promotes employee satisfaction and strong customer service outcomes.
Communication & Reporting:
Provide regular status updates (weekly summaries, performance reports) to the Regional Director. Use personal devices for timely coordination during emergencies.
Travel & Communication:
Travel to sites as required to oversee performance, address challenges, and support new account launches. Consistently update leadership on performance insights.
Supervisory Responsibilities:
Involve staff in planning and decision‑making, provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities:
Perform any other tasks as needed to support company objectives, including flexible hours, additional travel, or attending required meetings and training.
Competency / Qualifications Knowledge, Skills, and Abilities: Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly. Experience in scheduling, workflow optimization, and service quality monitoring. Skill in hiring, training, and mentoring hourly associates. Familiarity with basic revenue tracking, labor cost management. Capacity to handle shifting priorities and adjust work plans. Comfortable with scheduling, revenue management, and communication tools.
Education / Experience:
High school diploma or GED required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional leadership or business management training is beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required. Maintain acceptable vehicle record and background check. No special certifications necessary.
Work Environment and Physical Demands:
Indoor and outdoor settings; exposure to extreme weather conditions; extended periods standing/walking; ability to lift moderate weights; standard vision demands.
Cell Phone Use:
Employees may be required to use personal cell phones for work‑related communication. Reimbursement follows company policy.
Benefits
Health benefits – medical, vision, and dental insurance – upon eligibility
401(k) – upon eligibility
Supplemental insurance – life and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance up to $5,250 per year through Bellevue University
Nationwide discounts through Perks at Work
Military‑friendly employer
Pay Transparency Statement PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.
Equal Employment Opportunity Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA & EEO Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Employment Terms Employment with PMC is at-will. A 120‑day introductory period applies.
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