Lasell University
Overview
Join to apply for the
IT Operations Manager
role at
Lasell University The IT Operations Manager holds a dual role as both a strategic leader and an experienced technical professional, responsible for providing effective support and long-term planning for desktop technology and multimedia services at Lasell University and Lasell Village. This position oversees and manages the Client Services team, ensuring efficient operation and high-quality service delivery. The team is tasked with recording, categorizing, diagnosing, and resolving technology-related user requests, as well as communicating essential technology updates and outage information to both communities. Managerial Responsibilities
Directly supervises student workers and staff in IT Operations team and assures that the team upholds departmental procedures and University-wide policies & procedures Recruits, interviews, hires and manages IT Operations student workers and staff Promote independence among students and employees by maintaining a regularly updated knowledgebase of accessible self-help materials and media Directly communicates with clients who escalate service issues Ensure the fulfillment of IT service requests including new equipment and managing current inventory Manage IT projects related to hardware/software rollouts/refresh Maintain accurate inventory of IT hardware and software assets and conduct annual audits Enforce IT policies and procedures and provide areas of recommended improvements Oversee IT recycling process: gather recycling, organize storage, coordinate with internal teams and vendors Desktop Technology Responsibilities
Deploys new computers, printers and peripherals Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Maintain network printers Maintain Physical Security of computers Provide technical expertise and/or consults on difficult to solve problems, removing impediments from staff workflow, and providing advice and guidance in support of Lasell approved systems, software and equipment Provide “fixes” and modifications of installed software Install, configure, and maintain classroom and public printers & print management software Tests computer/OS images for classroom, academic lab and public spaces Computer setup/maintenance for classroom, academic lab and public spaces Multimedia & Audio-Visual Support
Respond to technology troubles in classrooms and academic spaces Perform setup / breakdown equipment for events and meetings Project management for academic space renovation and new construction Other duties as assigned Education level
Bachelor’s degree and certifications preferred Technology Skills
Advanced (5+ years) PC/Mac/Printer configuration and troubleshooting skills Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless) Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment Proficiency in Microsoft 365, Windows and MacOS environments, SharePoint, Zoom Experience using and administering IT Service Management systems (TeamDynamix experience a plus) Experience installing and troubleshooting software and hardware Experience with asset management Other Skills/Requirements Of The Job
5+ years of progressively responsible managerial experience in an academic or similarly complex IT environment is essential Ability to collaborate within and outside the IT department Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload and schedule for self and assigned student staff in a wide variety of settings and situations Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance Certification, Registration Or Licensure Required By The Job
Technical Certifications Preferred or Related Experience Seniority level
Mid-Senior level Employment type
Other Job function
Information Technology Industries: Higher Education Referrals increase your chances of interviewing at Lasell University by 2x
#J-18808-Ljbffr
Join to apply for the
IT Operations Manager
role at
Lasell University The IT Operations Manager holds a dual role as both a strategic leader and an experienced technical professional, responsible for providing effective support and long-term planning for desktop technology and multimedia services at Lasell University and Lasell Village. This position oversees and manages the Client Services team, ensuring efficient operation and high-quality service delivery. The team is tasked with recording, categorizing, diagnosing, and resolving technology-related user requests, as well as communicating essential technology updates and outage information to both communities. Managerial Responsibilities
Directly supervises student workers and staff in IT Operations team and assures that the team upholds departmental procedures and University-wide policies & procedures Recruits, interviews, hires and manages IT Operations student workers and staff Promote independence among students and employees by maintaining a regularly updated knowledgebase of accessible self-help materials and media Directly communicates with clients who escalate service issues Ensure the fulfillment of IT service requests including new equipment and managing current inventory Manage IT projects related to hardware/software rollouts/refresh Maintain accurate inventory of IT hardware and software assets and conduct annual audits Enforce IT policies and procedures and provide areas of recommended improvements Oversee IT recycling process: gather recycling, organize storage, coordinate with internal teams and vendors Desktop Technology Responsibilities
Deploys new computers, printers and peripherals Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Maintain network printers Maintain Physical Security of computers Provide technical expertise and/or consults on difficult to solve problems, removing impediments from staff workflow, and providing advice and guidance in support of Lasell approved systems, software and equipment Provide “fixes” and modifications of installed software Install, configure, and maintain classroom and public printers & print management software Tests computer/OS images for classroom, academic lab and public spaces Computer setup/maintenance for classroom, academic lab and public spaces Multimedia & Audio-Visual Support
Respond to technology troubles in classrooms and academic spaces Perform setup / breakdown equipment for events and meetings Project management for academic space renovation and new construction Other duties as assigned Education level
Bachelor’s degree and certifications preferred Technology Skills
Advanced (5+ years) PC/Mac/Printer configuration and troubleshooting skills Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless) Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment Proficiency in Microsoft 365, Windows and MacOS environments, SharePoint, Zoom Experience using and administering IT Service Management systems (TeamDynamix experience a plus) Experience installing and troubleshooting software and hardware Experience with asset management Other Skills/Requirements Of The Job
5+ years of progressively responsible managerial experience in an academic or similarly complex IT environment is essential Ability to collaborate within and outside the IT department Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload and schedule for self and assigned student staff in a wide variety of settings and situations Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance Certification, Registration Or Licensure Required By The Job
Technical Certifications Preferred or Related Experience Seniority level
Mid-Senior level Employment type
Other Job function
Information Technology Industries: Higher Education Referrals increase your chances of interviewing at Lasell University by 2x
#J-18808-Ljbffr