Microsoft
AI Business Solutions – Cloud Solution Architect
Microsoft, Montgomery, Alabama, United States
Overview
AI Business Solutions – Cloud Solution Architect role at Microsoft. This is a customer-facing position focused on guiding customers through AI and Microsoft 365 transformations, architecture, implementation, and operational health engagements. You will help customers leverage Microsoft investments through architecture and strategy, enabling AI-powered workflows and secure operations across devices and cloud environments. The role is flexible up to 50% remote work with travel varying by role. Responsibilities
Customer Centricity: Drive positive customer satisfaction and become a trusted advisor by leveraging M365 Enterprise Services to enable defined Customer Success Plan outcomes. Listen actively and challenge where needed to drive the best outcomes. Customer Insights: Provide feedback and insights from customers to relevant Microsoft teams to enable continuous improvement. Business Impact: Drive consumption growth (Cloud & Support) by helping stakeholders understand the value of Microsoft technologies and ensuring customers realize value from their investments. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects; lead technical conversations to drive value; deliver work per Microsoft best practices and repeatable IP. Technical Leadership: Demonstrate a self-learning mindset, align skilling to team demands and customer success goals; accelerate customer outcomes by sharing expertise and contributing to IP creation. Other: Embody Microsoft's culture and values. Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting. OR equivalent experience. 2+ years experience on technical projects with experience designing and deploying AI/Microsoft 365 solutions or related, plus knowledge of hybrid cloud architectures for integrating on-premises workloads with Azure resources. Breadth of technical experience with depth in Microsoft 365 Copilot and one or more of: Copilot Studio, Dynamics 365, Power Platform, Endpoint (Intune, Azure Virtual Desktop and/or Windows 365). Other Requirements:
Microsoft is unable to sponsor a work visa for this role due to the nature of the job duties. Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting. OR Master's Degree in same fields AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting. OR equivalent experience. 4+ years experience in a customer-facing role and 4+ years on technical projects. Change management experience and/or PROSCI certification. Business and sales acumen; Technical Certification in Cloud (e.g., Azure, AWS, Google). Certifications in Microsoft Azure fundamentals, M365 fundamentals, Cloud Security, Teams Administration, or SharePoint preferred. Deep knowledge of solution architecture for Cloud and/or hybrid messaging/collaboration/unified environments. Breadth of Microsoft 365 solutions expertise (e.g., Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva, Power Platform, Windows & Cloud Endpoint, Identity and Access Management, Information Protection, Governance & Risk Management, Compliance). Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Software Development Microsoft will accept applications and process offers for these roles on an ongoing basis. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Referrals increase your chances of interviewing at Microsoft by 2x There is additional content below that can be ignored for focused job posting clarity.
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AI Business Solutions – Cloud Solution Architect role at Microsoft. This is a customer-facing position focused on guiding customers through AI and Microsoft 365 transformations, architecture, implementation, and operational health engagements. You will help customers leverage Microsoft investments through architecture and strategy, enabling AI-powered workflows and secure operations across devices and cloud environments. The role is flexible up to 50% remote work with travel varying by role. Responsibilities
Customer Centricity: Drive positive customer satisfaction and become a trusted advisor by leveraging M365 Enterprise Services to enable defined Customer Success Plan outcomes. Listen actively and challenge where needed to drive the best outcomes. Customer Insights: Provide feedback and insights from customers to relevant Microsoft teams to enable continuous improvement. Business Impact: Drive consumption growth (Cloud & Support) by helping stakeholders understand the value of Microsoft technologies and ensuring customers realize value from their investments. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects; lead technical conversations to drive value; deliver work per Microsoft best practices and repeatable IP. Technical Leadership: Demonstrate a self-learning mindset, align skilling to team demands and customer success goals; accelerate customer outcomes by sharing expertise and contributing to IP creation. Other: Embody Microsoft's culture and values. Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting. OR equivalent experience. 2+ years experience on technical projects with experience designing and deploying AI/Microsoft 365 solutions or related, plus knowledge of hybrid cloud architectures for integrating on-premises workloads with Azure resources. Breadth of technical experience with depth in Microsoft 365 Copilot and one or more of: Copilot Studio, Dynamics 365, Power Platform, Endpoint (Intune, Azure Virtual Desktop and/or Windows 365). Other Requirements:
Microsoft is unable to sponsor a work visa for this role due to the nature of the job duties. Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting. OR Master's Degree in same fields AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting. OR equivalent experience. 4+ years experience in a customer-facing role and 4+ years on technical projects. Change management experience and/or PROSCI certification. Business and sales acumen; Technical Certification in Cloud (e.g., Azure, AWS, Google). Certifications in Microsoft Azure fundamentals, M365 fundamentals, Cloud Security, Teams Administration, or SharePoint preferred. Deep knowledge of solution architecture for Cloud and/or hybrid messaging/collaboration/unified environments. Breadth of Microsoft 365 solutions expertise (e.g., Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva, Power Platform, Windows & Cloud Endpoint, Identity and Access Management, Information Protection, Governance & Risk Management, Compliance). Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Software Development Microsoft will accept applications and process offers for these roles on an ongoing basis. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Referrals increase your chances of interviewing at Microsoft by 2x There is additional content below that can be ignored for focused job posting clarity.
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