David's Bridal
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Seasonal Alterations Specialist
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David's Bridal Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt style to suit customers by problem solving; maintain excellent phone skills and resolve conflicts. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being prepared, welcoming, meeting the needs of customers, and completing operational tasks while addressing emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to Five-Star Customer Service store-wide. Proactively address customer concerns with confidence; know when to escalate and partner with leadership. Explain how alterations can enhance dress fit for events in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy. Greet and escort alterations customers to and from appointments. Maintain quality control guidelines; inspect garments altered/steamed/pressed before final delivery to customers. Respond promptly to customer questions with product and service information. Build long-term relationships with customers to meet and exceed satisfaction and loyalty. Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise. Ensure alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues swiftly and in accordance with company guidelines. Support cash wrap processes and handle transactions with accuracy to make every customer feel celebrated. Keep alterations room clean and well-organized. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent 1-2 years prior retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Prior experience with computerized POS is a plus Education & Credentials
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience preferred, especially in bridal and/or special occasion production Prior experience with computerized POS is a plus Seasonal Benefits Include
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Notes
At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen. Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We strive to build a workforce representative of the customers we serve and celebrate all forms of diversity. David’s Bridal encourages applications from all qualified candidates. We provide accommodations for applicants with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification. It is not a comprehensive description of all duties, responsibilities and qualifications. The starting rate of pay varies based on factors including location, training, experience, and internal equity. Employment details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at David's Bridal by 2x
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Seasonal Alterations Specialist
role at
David's Bridal Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt style to suit customers by problem solving; maintain excellent phone skills and resolve conflicts. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being prepared, welcoming, meeting the needs of customers, and completing operational tasks while addressing emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to Five-Star Customer Service store-wide. Proactively address customer concerns with confidence; know when to escalate and partner with leadership. Explain how alterations can enhance dress fit for events in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy. Greet and escort alterations customers to and from appointments. Maintain quality control guidelines; inspect garments altered/steamed/pressed before final delivery to customers. Respond promptly to customer questions with product and service information. Build long-term relationships with customers to meet and exceed satisfaction and loyalty. Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise. Ensure alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues swiftly and in accordance with company guidelines. Support cash wrap processes and handle transactions with accuracy to make every customer feel celebrated. Keep alterations room clean and well-organized. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent 1-2 years prior retail experience in apparel or a specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Prior experience with computerized POS is a plus Education & Credentials
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience preferred, especially in bridal and/or special occasion production Prior experience with computerized POS is a plus Seasonal Benefits Include
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Notes
At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen. Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We strive to build a workforce representative of the customers we serve and celebrate all forms of diversity. David’s Bridal encourages applications from all qualified candidates. We provide accommodations for applicants with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification. It is not a comprehensive description of all duties, responsibilities and qualifications. The starting rate of pay varies based on factors including location, training, experience, and internal equity. Employment details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Referrals increase your chances of interviewing at David's Bridal by 2x
#J-18808-Ljbffr