David's Bridal
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Seasonal Alterations Specialist
role at
David's Bridal .
Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Communicate how alterations can play an important role in perfecting the dress for her event; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and a high standard of dress in compliance with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first quality standards for all merchandise.
Ensure alteration pricing is at company standards; manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues in a swift and effective manner that complies with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so that it is consistently clean and well-organized.
Performs duties and tasks as assigned by store management.
Qualifications and Requirements
High school diploma or equivalent.
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special occasion production.
Prior experience with computerized POS (Point of Sale) system is a plus.
Education & Credentials
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience required, preferably in bridal and/or special occasion production environment
Prior experience with computerized POS (Point of Sale) system is a plus
Seasonal Benefits Include
Flexible schedules
40% merchandise discount
$400 bonus for every referral hired with NO LIMIT*
Competitive hourly pay rates & team bonus
Additional terms and conditions apply
Company Overview At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen.
Our mission is to embrace diversity, equity, and inclusion, and to build a workforce that reflects the customers we serve. We encourage applications from all qualified candidates and provide accommodations as needed.
For accommodation requests at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Note:
This job description highlights the general nature and level of work performed. It is not intended to be a comprehensive description of all duties and responsibilities. Actual duties may vary.
Pay information:
The starting pay rate varies based on location, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range.
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Seasonal Alterations Specialist
role at
David's Bridal .
Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Communicate how alterations can play an important role in perfecting the dress for her event; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and a high standard of dress in compliance with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first quality standards for all merchandise.
Ensure alteration pricing is at company standards; manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues in a swift and effective manner that complies with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so that it is consistently clean and well-organized.
Performs duties and tasks as assigned by store management.
Qualifications and Requirements
High school diploma or equivalent.
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special occasion production.
Prior experience with computerized POS (Point of Sale) system is a plus.
Education & Credentials
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience required, preferably in bridal and/or special occasion production environment
Prior experience with computerized POS (Point of Sale) system is a plus
Seasonal Benefits Include
Flexible schedules
40% merchandise discount
$400 bonus for every referral hired with NO LIMIT*
Competitive hourly pay rates & team bonus
Additional terms and conditions apply
Company Overview At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen.
Our mission is to embrace diversity, equity, and inclusion, and to build a workforce that reflects the customers we serve. We encourage applications from all qualified candidates and provide accommodations as needed.
For accommodation requests at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Note:
This job description highlights the general nature and level of work performed. It is not intended to be a comprehensive description of all duties and responsibilities. Actual duties may vary.
Pay information:
The starting pay rate varies based on location, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range.
#J-18808-Ljbffr