Overview
Join Elior North America and play a key role in ensuring the safety and well-being of our team members. As part of our Risk Management team, youll support a company that serves millions of meals daily across schools, healthcare facilities, senior living communities, and more.
Job Reference Number: 33079
Employment Type: Full-Time, Onsite
Segment: Elior Corporate
Brand: Elior North America Corporate
State: Texas (US-TX)
Role at a Glance
Were looking for a proactive and solutions-focused Workers Compensation Program Manager to help us effectively manage, investigate, and resolve claims. In this role, youll develop strategies and action plans that reduce costs, improve processes, and minimize risk. Youll identify potential exposures, quantify their impact, and implement policies and procedures that strengthen our program. Youll report to the Risk Manager and collaborate closely with Safety, Legal, Segment teams, Human Resources, insurance brokers, and Third Party Administrators (TPAs) in a highly cooperative environment.
What youll be doing
- Manage the end-to-end workers compensation claims process in partnership with the Third-Party Administrator (TPA), ensuring timely claim reporting, thorough information gathering from Segment and Unit teams, and effective incident investigations.
- Maintain consistent and proactive communication with Unit Management, Segment Leadership, and Human Resources to drive efficient claims management and reinforce workers comp policies and procedures.
- Track, monitor, and update Lost Time workers compensation claims data to ensure accuracy and compliance.
- Support the Return-to-Work program, facilitating employee reintegration and meeting all internal reporting requirements.
- Evaluate the adequacy of reserves and approve settlements that resolve claims in a cost-effective, timely manner.
- Oversee and coordinate litigation, providing guidance to TPAs and attorneys to ensure alignment with Elior North Americas expectations and best practices in workers compensation case management.
- Analyze workers comp claims data to identify trends and partner with the Risk Manager, Safety, Legal, and Corporate Support teams to recommend targeted strategies for risk mitigation and cost reduction.
- Administer monopolistic state workers compensation programs, ensuring compliance with state-specific requirements.
- Create and deliver internal reports using claims data from TPA databases or RMIS systems, presented in PowerPoint or Excel for leadership review.
- Host internal calls with Leadership and HR to review open workers comp claims, progress toward resolution, and key action items.
- Coordinate and lead workers compensation and risk management training sessions for managers and HR partners, as needed.
What Were Looking For
- 5+ years workers compensation claims handling experience in a carrier, TPA, or risk management setting.
- Bachelors degree in Risk Management, Finance, Economics, HR, Business Administration, or related field; or equivalent experience.
- Strong knowledge of workers comp insurance coverage, investigation, and claims procedures.
- Excellent communication, interpersonal, and investigative skills.
- High attention to detail with proven accuracy in claims data management.
- Proficient in Microsoft Office (Excel, PowerPoint, Word) and RMIS systems.
- Strong time management skills; able to handle multiple claims and priorities effectively.
Work Location
This position is based on site at our corporate office in Houston, TX, four days a week, with the option to work remotely one day per week. The office address is 4920 Westway Park Blvd, Houston, TX 77041.
Compensation
Compensation for this role ranges from $85,000 to $100,000, commensurate with experience.
Benefits
- Medical, Dental, and Vision Insurance (for full-time employees)
- Voluntary UNUM coverage: Accident, Critical Illness, and Hospital Indemnity
- Employee Discount Program
- Commuter Benefits (Transit and Parking)
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Paid Sick Time
- Holiday Pay (9 paid holidays)
- Paid Time Off
- Tuition Reimbursement (for full-time employees)
About Elior North America
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience youve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
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