Riverside County, CA
Customer Support Representative ll - DPSS
Riverside County, CA, Riverside, California, United States, 92504
Salary :
$37,378.64 - $55,133.25 Annually Location :
Riverside Job Type:
Regular Job Number:
25-13396-03 Department:
Dept. of Public Social Services Division:
Facilities Supply Services Opening Date:
09/04/2025 Closing Date:
9/12/2025 11:59 PM Pacific
ABOUT THE POSITION The County of Riverside's Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside, CA. The incumbent will serve in the department's Administrative Services Division, Material Management Unit, which supports DPSS sites throughout Riverside County.
The selected candidate will be responsible for delivering office supplies, picking up closed files, returning salvage items, receiving and verifying vendor shipments, processing orders, providing customer support to both internal and external customers, assisting the customer service help desk, and interacting with DPSS Purchasing, Accounts Payable, and various DPSS programs and offices. The Customer Support Representative II will also be tasked with operating a pallet jack and forklift to store, move, and/or retrieve inventory of supplies and equipment. Additionally, the incumbent will be responsible for driving a 24-foot box truck, including loading and unloading supplies, materials, and equipment from trucks. The candidate must have the ability to sit, walk, stand, bend, and drive for extended periods of time, as well as the ability to lift and carry a minimum of 50 pounds. The candidate may also occasionally work overtime as needed.
The most competitive candidate will possess warehouse experience; the ability to safely operate a pallet jack and forklift; the ability to drive company vehicles to make deliveries, including a 24-foot box truck; and excellent customer service skills. Additionally, the department seeks candidates with experience using Microsoft Excel and Outlook, internet competency, knowledge of basic arithmetic, and experience delivering supplies.
Meet the Team! The Riverside County Department of Public Social Services(DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. EXAMPLES OF ESSENTIAL DUTIES CENTRALIZED MAIL SUPPORT • Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail. • Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County. • Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.
SUPPLY SERVICES SUPPORT • Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills. • Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory. • Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds. • Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.
RECORDS MANAGEMENT • Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system. • Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.
SUPPORT SERVICES TECHNICAL ASSISTANCE • Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.
COURIER and DELIVERY DUTY • Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.
FACILITIES SUPPORT CENTER • Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information. • Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates. • Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
ASSETS MANAGEMENT • Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS. • Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition. • Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.
MINIMUM QUALIFICATIONS OPTION I Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative I.
OPTION II Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.
ALL OPTIONS Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to: Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
SUPPLEMENTAL INFORMATION
Other Requirements: License/Certificate:
Possession of a valid Class C California Driver's License is required as the candidate will be traveling to other facilities.
Physical:
Ability to sit, walk, stand, bend, and drive for extended periods of time. Ability to lift and carry a minimum of 50 pounds (lbs).
Environmental Exposure:
Warehouse environment will expose incumbents to different temperatures depending on the climate.
What's Next? Open to All Applicants This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment For specific questions regarding this position, contact Bianca Galaviz at . APPLICATION INFORMATION
Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. (). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627. MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS). Tier I
(Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II
(Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III
(PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation. Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981, Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0
Yes No
02
I understand the physical requirements of this position as stated in the job posting, and I am willing and able to perform these duties with or without a reasonable accommodation.
Yes No
03
Are you able and willing to operate a 24-foot box truck, with or without reasonable accommodation?
Yes No
04
Are you able and willing to operate a forklift, with or without reasonable accommodation?
Yes No
05
Select the answer that best describes your current driver's license status:
I have a valid California driver's license. I am able to obtain a valid California driver's license. I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license. I do not have and/or I am not able to obtain a California driver's license.
06
Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?
Yes No
07
Do you have at least one year of experience as a Customer Support Representative I with the County of Riverside?
Yes No
08
How many years of experience do you have in any combination of the following areas: mail delivery service, supply, warehouse operations, help desk support, records management, support services, asset or inventory control, or delivery/courier services involving route determination based on mailing addresses? (Please include details in your resume or application.)
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
09
How many years of experience do you have working in a warehouse or distribution environment?
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
10
How many years of experience do you have providing customer support to both internal and external customers? (Please include details in your resume or application.)
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
11
How many years of experience do you have operating a 24-foot box truck?
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
Required Question
$37,378.64 - $55,133.25 Annually Location :
Riverside Job Type:
Regular Job Number:
25-13396-03 Department:
Dept. of Public Social Services Division:
Facilities Supply Services Opening Date:
09/04/2025 Closing Date:
9/12/2025 11:59 PM Pacific
ABOUT THE POSITION The County of Riverside's Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside, CA. The incumbent will serve in the department's Administrative Services Division, Material Management Unit, which supports DPSS sites throughout Riverside County.
The selected candidate will be responsible for delivering office supplies, picking up closed files, returning salvage items, receiving and verifying vendor shipments, processing orders, providing customer support to both internal and external customers, assisting the customer service help desk, and interacting with DPSS Purchasing, Accounts Payable, and various DPSS programs and offices. The Customer Support Representative II will also be tasked with operating a pallet jack and forklift to store, move, and/or retrieve inventory of supplies and equipment. Additionally, the incumbent will be responsible for driving a 24-foot box truck, including loading and unloading supplies, materials, and equipment from trucks. The candidate must have the ability to sit, walk, stand, bend, and drive for extended periods of time, as well as the ability to lift and carry a minimum of 50 pounds. The candidate may also occasionally work overtime as needed.
The most competitive candidate will possess warehouse experience; the ability to safely operate a pallet jack and forklift; the ability to drive company vehicles to make deliveries, including a 24-foot box truck; and excellent customer service skills. Additionally, the department seeks candidates with experience using Microsoft Excel and Outlook, internet competency, knowledge of basic arithmetic, and experience delivering supplies.
Meet the Team! The Riverside County Department of Public Social Services(DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. EXAMPLES OF ESSENTIAL DUTIES CENTRALIZED MAIL SUPPORT • Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail. • Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County. • Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.
SUPPLY SERVICES SUPPORT • Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills. • Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory. • Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds. • Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.
RECORDS MANAGEMENT • Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system. • Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.
SUPPORT SERVICES TECHNICAL ASSISTANCE • Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.
COURIER and DELIVERY DUTY • Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.
FACILITIES SUPPORT CENTER • Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information. • Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates. • Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
ASSETS MANAGEMENT • Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS. • Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition. • Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.
MINIMUM QUALIFICATIONS OPTION I Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative I.
OPTION II Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.
ALL OPTIONS Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to: Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
SUPPLEMENTAL INFORMATION
Other Requirements: License/Certificate:
Possession of a valid Class C California Driver's License is required as the candidate will be traveling to other facilities.
Physical:
Ability to sit, walk, stand, bend, and drive for extended periods of time. Ability to lift and carry a minimum of 50 pounds (lbs).
Environmental Exposure:
Warehouse environment will expose incumbents to different temperatures depending on the climate.
What's Next? Open to All Applicants This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment For specific questions regarding this position, contact Bianca Galaviz at . APPLICATION INFORMATION
Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. (). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627. MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS). Tier I
(Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II
(Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III
(PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation. Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981, Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0
Yes No
02
I understand the physical requirements of this position as stated in the job posting, and I am willing and able to perform these duties with or without a reasonable accommodation.
Yes No
03
Are you able and willing to operate a 24-foot box truck, with or without reasonable accommodation?
Yes No
04
Are you able and willing to operate a forklift, with or without reasonable accommodation?
Yes No
05
Select the answer that best describes your current driver's license status:
I have a valid California driver's license. I am able to obtain a valid California driver's license. I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license. I do not have and/or I am not able to obtain a California driver's license.
06
Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?
Yes No
07
Do you have at least one year of experience as a Customer Support Representative I with the County of Riverside?
Yes No
08
How many years of experience do you have in any combination of the following areas: mail delivery service, supply, warehouse operations, help desk support, records management, support services, asset or inventory control, or delivery/courier services involving route determination based on mailing addresses? (Please include details in your resume or application.)
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
09
How many years of experience do you have working in a warehouse or distribution environment?
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
10
How many years of experience do you have providing customer support to both internal and external customers? (Please include details in your resume or application.)
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
11
How many years of experience do you have operating a 24-foot box truck?
None Less than 12 months 1 year or more, less than 2 years 2 year or more, less than 3 years 3 year or more, less than 4 years 4 year or more, less than 5 years 5 years or more
Required Question