Synchrony
VP, Fraud Models, Tools and Technology Leader
Synchrony, Stamford, Connecticut, United States, 06925
Role Overview
The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization which includes Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role will drive innovation through leveraging PRISM teams for new data and technology builds, and will solve unique and nuanced issues, including escalations. The scope includes Vendor and 3rd Party Management, Supplier management and serving as the Transactional Fraud Data thought leader. The role interacts with multiple teams across PCM/clients, ops, enterprise fraud and other cross functional groups.
Role posting reference: JOB_POSTING-3-74207-22. Essential Responsibilities
Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics, including Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform and the Alerting Processes. Lead the Implementation of Fraud Policy rules to ensure the infrastructure supports Transactional Authentication, with monitoring to minimize and mitigate authentication failures. Lead the New Client integration team in the delivery of new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client/other teams to balance fraud mitigation and customer experience. Manage Partnerships with 3rd Parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd Party Fraud tools to create multi-level Fraud Risk Mitigation. Provide leadership in cross-functional engagements across Fraud teams on projects/initiatives. Leverage Fraud Communication Platforms and Technology to drive best-in-class client cardholder experiences while transacting. Serve as the Transactional Fraud Strategy Data SME. Governance & Process Management
Monitor and drive model governance for transaction fraud models; support existing and new model builds and vendor offerings; ongoing monitoring and addressing performance issues per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd Line, 3rd Line, and regulators. Responsible for process controls and maintaining regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including In-Line quality assurance, issue management, exam management, and management of Non-Model tools and EUCs. Support related regulatory exams, audits, and business continuity planning. Innovation & Collaboration
Provide vision for future landscape; leverage agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and fraud protection mechanisms. Perform other duties and/or special projects as assigned. Qualifications/Requirements
Bachelor’s degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services; or in lieu of a Bachelor's degree, 10+ years of related experience. 5+ years experience in strategy development or related analytics-heavy roles. 3+ years experience/active exposure in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J). Desired Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or similar languages. Experience analyzing large data sets to derive strategic, actionable insights. Knowledge of Transaction Fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing Consumer/Commercial Fraud Strategies. Ability to conduct advanced data analysis and complex design of algorithms. Experience using advanced modeling & data mining techniques (e.g., Machine Learning, Big Data) to develop/optimize fraud strategies. Leadership experience managing small to medium teams and working cross-functionally with senior leaders. Strong communication, relationship management, influencing, and presentation skills. Master’s degree or MBA with advanced analytic focus, or equivalent advanced degree. Grade/Level & Salary
Grade/Level: 13 The salary range for this position is
155,000.00 - 260,000.00
USD annually and is eligible for an annual bonus based on performance. Actual compensation will be based on experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility & Compliance
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to take a drug test, undergo background investigation and provide fingerprints as part of onboarding. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service before posting to other roles; level 8+ must have 18 months in position before posting. All internal employees must meet performance expectations and have manager approval to post. Legal authorization to work in the U.S. is required. We will not sponsor visas now or in the future. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment
We value inclusion and believe every individual’s skills and voice contribute to a culture where we belong, connect, and turn ideals into action. We’re proud of an award-winning culture and active Employee Resource Groups (ERGs). Reasonable Accommodation Notice
Federal law requires accommodation for qualified individuals with disabilities. Tell us if you require a reasonable accommodation to apply or perform your job. Examples include alternate formats or assistive devices. For special accommodations, contact our Career Support Line at 1-866-301-5627 (8am–5pm CST, Monday–Friday). Job family group: Credit
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The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization which includes Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. The role will drive innovation through leveraging PRISM teams for new data and technology builds, and will solve unique and nuanced issues, including escalations. The scope includes Vendor and 3rd Party Management, Supplier management and serving as the Transactional Fraud Data thought leader. The role interacts with multiple teams across PCM/clients, ops, enterprise fraud and other cross functional groups.
Role posting reference: JOB_POSTING-3-74207-22. Essential Responsibilities
Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics, including Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform and the Alerting Processes. Lead the Implementation of Fraud Policy rules to ensure the infrastructure supports Transactional Authentication, with monitoring to minimize and mitigate authentication failures. Lead the New Client integration team in the delivery of new clients and production. Collaborate with authentication, fraud operations, special investigations, enterprise fraud, and client/other teams to balance fraud mitigation and customer experience. Manage Partnerships with 3rd Parties on breach data and compromised card signals; drive proactive fraud reissue campaigns for impacted accounts and cardholders. Manage 3rd Party Fraud tools to create multi-level Fraud Risk Mitigation. Provide leadership in cross-functional engagements across Fraud teams on projects/initiatives. Leverage Fraud Communication Platforms and Technology to drive best-in-class client cardholder experiences while transacting. Serve as the Transactional Fraud Strategy Data SME. Governance & Process Management
Monitor and drive model governance for transaction fraud models; support existing and new model builds and vendor offerings; ongoing monitoring and addressing performance issues per the MRM framework in partnership with modeling teams. Drive Strategy Governance and processes to ensure successful reviews by 2nd Line, 3rd Line, and regulators. Responsible for process controls and maintaining regulatory review rhythm with Compliance, Legal & Fair Lending. Manage the Strategy control function for the 1st line Transactional Fraud Strategy team, including In-Line quality assurance, issue management, exam management, and management of Non-Model tools and EUCs. Support related regulatory exams, audits, and business continuity planning. Innovation & Collaboration
Provide vision for future landscape; leverage agile teams and innovative techniques to enhance capabilities. Drive innovation investments and development of new tools and data solutions (PRISM, new models) to inform strategy decisions. Engage with networks (e.g., Visa, Mastercard) on industry trends, score models, and fraud protection mechanisms. Perform other duties and/or special projects as assigned. Qualifications/Requirements
Bachelor’s degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services; or in lieu of a Bachelor's degree, 10+ years of related experience. 5+ years experience in strategy development or related analytics-heavy roles. 3+ years experience/active exposure in Fraud Management within consumer lending. 3+ years of experience with data tabulation or pattern recognition software (e.g., Tableau, SAS Viya, Neo4J). Desired Characteristics
Natural curiosity and passion to drive change in consumer lending. Advanced programming with SAS, SQL, R, Python or similar languages. Experience analyzing large data sets to derive strategic, actionable insights. Knowledge of Transaction Fraud systems (e.g., SAS FM, Advanced Defense) and modeling tools. Experience developing Consumer/Commercial Fraud Strategies. Ability to conduct advanced data analysis and complex design of algorithms. Experience using advanced modeling & data mining techniques (e.g., Machine Learning, Big Data) to develop/optimize fraud strategies. Leadership experience managing small to medium teams and working cross-functionally with senior leaders. Strong communication, relationship management, influencing, and presentation skills. Master’s degree or MBA with advanced analytic focus, or equivalent advanced degree. Grade/Level & Salary
Grade/Level: 13 The salary range for this position is
155,000.00 - 260,000.00
USD annually and is eligible for an annual bonus based on performance. Actual compensation will be based on experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility & Compliance
You must be 18 years or older. You must have a high school diploma or equivalent. You must be willing to take a drug test, undergo background investigation and provide fingerprints as part of onboarding. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service before posting to other roles; level 8+ must have 18 months in position before posting. All internal employees must meet performance expectations and have manager approval to post. Legal authorization to work in the U.S. is required. We will not sponsor visas now or in the future. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment
We value inclusion and believe every individual’s skills and voice contribute to a culture where we belong, connect, and turn ideals into action. We’re proud of an award-winning culture and active Employee Resource Groups (ERGs). Reasonable Accommodation Notice
Federal law requires accommodation for qualified individuals with disabilities. Tell us if you require a reasonable accommodation to apply or perform your job. Examples include alternate formats or assistive devices. For special accommodations, contact our Career Support Line at 1-866-301-5627 (8am–5pm CST, Monday–Friday). Job family group: Credit
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