Customer Service Representative Job at Randstad in Las Vegas

We are seeking Seasonal Customer Care Representatives to join our call center team during the busy holiday season. As the first point of contact for our guests, you will deliver white-glove, concierge-style customer service that reflects the luxury and tradition of our established brand. This role focuses on assisting customers with online and corporate gift orders, resolving inquiries with care, and creating memorable experiences that turn first-time callers into loyal clients.

Key Responsibilities

• Answer inbound calls to the customer care line, assisting with corporate gifting, online orders, order status, and product information.
• Process orders through multiple systems, including SAP, Shopify, Amazon Seller Central, and CRM tools.
• Handle customer requests across multiple channels (calls, emails, voicemails, chats) with professionalism and accuracy.
• Provide luxury-level service that elevates the customer experience, including personalized recommendations and attentive follow-up.
• Escalate urgent quality or food safety concerns using established protocols.
• Maintain detailed documentation of customer interactions for seamless follow-up and order processing.
• Collaborate with the Customer Service Manager and team to ensure efficient resolution of customer issues.

Requirements

• Customer service experience required, preferably in luxury, retail, e-commerce, hospitality, concierge, sales, or food/consumer services.
• Proficiency with computers; experience with IVR call centers, SAP order entry, Shopify, and/or Salesforce is a plus.

Schedule: Monday to Friday, 8am-8pm (shift varies)

Why Join Our Team?

• Be part of a luxury brand delivering joy during the holiday season.
• Gain valuable customer care and e-commerce experience with a world-class company.
• Enjoy a supportive team environment focused on quality service over call quotas.
• Opportunity for future redeployment within our family of brands.

For a faster response, please send your resume to michael.wilson@randstadusa.com!