Randstad is hiring: Bilingual Call Center Agent- Remote in Dallas

HIRING IMMEDIATELY – CALL CENTER WFH ANYWHERE IN THE USA

Are you a Call Center Representative with a passion for helping people? Would you like to start a position from the comfort of your home? APPLY TODAY.

Job Summary:

Processing routine and complex inquiries to provide high quality service to internal and external customers. The job’s core deliverables rely on delivering service to internal and external customers. It will also involve sharing subject matter expertise with others in the organization or supporting others in their efforts to deliver on our promise

Location: Remote in the USA.

Shift: Between 7am – 7pm CENTRAL TIME (8 am - 8 pm EST)

Pay Rate: $19 - $20.50/hour (Bilingual)

What you will be doing:

• Processing routine and complex inquiries to provide high quality service to internal and external customers
• Handling inquiries involving group life, disability and absence including claims, medical underwriting, and continuation of coverage
• Handling first notices of loss for group life, disability and absence claims via telephone and non-phone channels of work
• Resolves standard and complex inquiries and problems, defers more complex queries to the senior advocate or leadership in order to provide an effective service and clear advice to colleagues and customers

The right candidate will have:

• 6 months of Contact Center or CSR experience
• Ability to handle tough conversations
• Bilingual Spanish/ English preferred
• Medical Insurance industry knowledge (a plus)
• Proven ability to navigate through multiple systems and applications

For immediate consideration email updated resume to: alexandra.varela@randstadusa.com with subject line: REMOTE BILINGUAL FROM ZIP

If this job is not for you, feel free to refer a friend