Robert Half
Customer Service Representative Job at Robert Half in Richmond
Robert Half, Richmond, VA, US, 23219
Job Description
Job Description
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.
Responsibilities:
• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.
• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.
• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.
• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.
• Handle sensitive information with a high level of confidentiality and discretion.
• Perform accurate data entry tasks to document interactions and maintain records.
• Direct guests and visitors to appropriate resources or departments as needed.
• Adapt to occasional evening or weekend shifts to meet the demands of the role.
• Utilize computer software and systems to manage customer interactions and track service requests.• Proven experience in customer service roles, preferably within government or public service environments.
• Excellent verbal and written communication skills to effectively interact with diverse individuals.
• Strong problem-solving capabilities and keen attention to detail.
• Ability to manage sensitive information while maintaining confidentiality.
• Proficiency in basic computer applications and a willingness to learn new technologies.
• Availability to work standard business hours, with flexibility for occasional evenings or weekends.
• Familiarity with data entry practices and record-keeping procedures.
• A positive and detail-oriented demeanor when dealing with constituents and colleagues.
Responsibilities:
• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.
• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.
• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.
• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.
• Handle sensitive information with a high level of confidentiality and discretion.
• Perform accurate data entry tasks to document interactions and maintain records.
• Direct guests and visitors to appropriate resources or departments as needed.
• Adapt to occasional evening or weekend shifts to meet the demands of the role.
• Utilize computer software and systems to manage customer interactions and track service requests.• Proven experience in customer service roles, preferably within government or public service environments.
• Excellent verbal and written communication skills to effectively interact with diverse individuals.
• Strong problem-solving capabilities and keen attention to detail.
• Ability to manage sensitive information while maintaining confidentiality.
• Proficiency in basic computer applications and a willingness to learn new technologies.
• Availability to work standard business hours, with flexibility for occasional evenings or weekends.
• Familiarity with data entry practices and record-keeping procedures.
• A positive and detail-oriented demeanor when dealing with constituents and colleagues.