Robert Half is hiring: Customer Service Representative in Pittsburgh

We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM. 

Responsibilities:

Greet and assist customers in person, by phone, and via email

Process shipments via FedEx, UPS, and freight carriers

Provide packaging services, including custom packaging for fragile and high-value items

Assist with notary, fingerprinting, and passport photo services

Handle mailbox rental setup and access (physical and virtual)

Process payments, print jobs, and other business services

Maintain store cleanliness and organize supplies and inventory

Learn and operate printing equipment as custom printing services expand

Ensure compliance with all shipping, notary, and identification verification protocols

Work collaboratively with a small team to meet customer needs efficiently

Requirements:

High school diploma or equivalent

Prior retail, shipping, or customer service experience preferred

Strong verbal and written communication skills

Ability to multitask and remain organized under pressure

Basic computer skills (MS Office, email, web-based platforms)

Dependable and punctual with a professional attitude

Willingness to learn new systems and services

Notary Public certification or willingness to obtain (preferred)

Ability to lift packages up to 25lbs

• Previous experience in call center or customer service roles.
• Proficiency in handling inbound and outbound calls.
• Familiarity with order entry systems and processes.
• Knowledge of shipping procedures with FedEx and UPS.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a focus on accuracy and efficiency.
• Willingness to complete fingerprinting requirements as needed.