Compunnel, Inc.
Compunnel, Inc. is hiring: Customer Service Representative I in Auburn
Compunnel, Inc., Auburn, NY, US
Job Description
Job Description
Company Description
Job Summary
We are seeking a proactive and customer-focused Customer Service Representative to serve as the first point of contact for incoming phone and email inquiries. In this role, you will route communications to the appropriate departments, support warranty claim processes, and ensure high-quality service delivery in accordance with ISO9001 standards. While prior knowledge of pump and part terminology is beneficial, full training will be provided.
Key Responsibilities
- Act as the first point of contact for customers via phone and email communications.
- Accurately route inquiries to the correct team or department to ensure timely resolution.
- Follow all ISO9001 Customer Service Procedures and Work Instructions.
- Operate within key business systems, including:
- ERP-LX (for order entry)
- eCom (Customer Portal)
- Salesforce (CRM)
- 8x8 (Phone system)
- Assist with warranty claim processing and related documentation.
- Perform additional duties as assigned by the Customer Service Manager.
Required Qualifications
- High school diploma or equivalent.
- 1–3 years of experience in a customer service role.
- Strong problem-solving skills and a demonstrated ability to think analytically.
- Proficiency with ERP-LX (Order Entry System).
- Familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Customer-first mindset, with a professional and courteous approach to service.
Preferred Qualifications
- Associate’s degree or completion of some college coursework.
- Experience using Salesforce or other CRM systems.
- Exposure to financial/accounting processes is a plus.
- Prior knowledge of pump and part terminology is advantageous but not required.
Education: High School
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.