Customer Service Job at David's Bridal in Grand Rapids

Overview

Join the Customer Service role at David’s Bridal. The Customer Service Representative (CSR) is responsible for interacting with all customers with a friendly, positive, authentic, empathetic, and professional approach to deliver a Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is excellent and that the customer has an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, or via virtual chats; communicate clearly and concisely; adapt your style to the customer; problem-solve; demonstrate excellent phone skills and resolve conflicts.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows which include Being Prepared, Welcoming, meeting needs, and being there for all customers, including completing operational checklist tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at once and contribute to the store’s achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can improve a dress for the event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving shipments, and ensuring first quality standards for merchandise.
• Support cash wrap processes and transact accurately to ensure customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• Standing, walking, and sitting for extended periods; reaching with hands and arms; climbing stairs; occasional stooping, kneeling, crouching, or crawling; talking and hearing customers.
• Occasionally lift up to 25 pounds.
• Must be able to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for long periods.

Education & Credentials

• High school diploma or equivalent, or 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

Part Time Benefits Include

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances – critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discounts for identity protection, home and auto insurance, mobile services, and legal benefits
• Pet insurance

EEO and Accommodation

David’s Bridal is an equal opportunity employer and supports accommodations for applicants with disabilities. If you need accommodation at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. This statement reflects our commitment to diversity, equity, and inclusion.

Disclaimer

The starting rate of pay varies by position, location, training, and experience. The base pay range shown is indicative and may not apply to all locations or roles. This description is not a comprehensive list of duties and responsibilities and may be amended as required.