Call Center Customer Service Representative Job at Robert Half in Indianapolis

We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position offers the opportunity to work in a high-volume call center environment where you will engage directly with clients, addressing their inquiries and guiding them through next steps. If you thrive in a fast-paced setting and value accuracy and professionalism in client interactions, this role is ideal for you.

Responsibilities:

• Handle a high volume of inbound calls, providing clear and accurate information to clients.

• Assist clients with inquiries, concerns, and service-related issues, ensuring their needs are met.

• Accurately document client interactions and input relevant information into forms for attorney and legal assistant follow-up.

• Set clear expectations for clients regarding next steps during calls.

• Efficiently type and manage data entry tasks while actively engaging with clients.

• Manage daily mail and deliveries, ensuring proper documentation and handling.

• Occasionally assist walk-in clients with professionalism and attention.

• Utilize Microsoft Excel and Word for documentation and reporting purposes.

• Coordinate appointment scheduling and maintain consistent communication with clients.

• Respond to email correspondence promptly and professionally.

Requirements:

• Proven experience in call center customer service or a similar role.

• Strong data entry skills with the ability to type accurately while conversing with clients.

• Proficiency in Microsoft Excel and Word.

• Excellent verbal and written communication skills.

• Ability to manage high volumes of inbound and outbound calls efficiently.

• Capable of maintaining a consistent schedule in a stable work environment.

• Skilled in handling email correspondence and scheduling appointments.

• Comfortable assisting walk-in clients and managing mail or deliveries.