Administrative Assistant Job at Customer Operations in Columbus

JOB SUMMARY

Under general supervision, the Customer Service Office Coordinator is responsible for providing a wide range of administrative and office management for a large department. The scope of responsibilities includes providing general support to the call center leadership, creating internal communications, managing email distribution lists, and organizing Customer Service Call Center incentive contests. Additional responsibilities include meetings and events and managing internal communications calendars and materials. The position requires a high level of initiative, customer service, conflict management, process development and problem-solving.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

• Provides general administrative and office management support.
• Coordinates events and organizes special arrangements including audiovisual equipment, conference calls, agendas, technology, staffing, catering, location, and setup.
• Demonstrates professional written communication skills via reports, executive summaries and newsletters requiring the integration of multiple office technology and software applications.
• Acts as a resource for the call center leadership team to perform data collection, analysis and research to develop employee communications, department level reports and spreadsheets, and other complex documents or presentations.
• Completes daily and weekly tasks to anticipate the needs of the call center team such as preparing office supply orders, sorting and distributing mail, coding and tracking invoices, requesting purchase orders, etc.
• Routinely interacts with employees at all levels of the organization.
• Provide possible solutions when approaching the leadership team with a problem and explain the pros and cons of each solution.
• Answer and route telephone calls; perform liaison function to support smooth operations in the department.
• Monitor office equipment including printers or copy machines and troubleshoot for minor repairs and maintenance.
• Maintain accurate files and records.
• Prepare and maintain confidential information and data.
• Perform other duties as requested.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Outstanding organizational, writing and proofing skills
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Ability to prioritize and organize effectively
• Proficiency in Microsoft Office applications
• Ability to lift up to 25 lbs.
• Ability to maintain confidentiality of information
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to type with speed and accuracy

Education
High school diploma

Related Work
3+ years full-time experience in coordination/support positions

GAA140

2025-60414

2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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