Administrative Assistant Job at Charter Communications in Columbus

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Under general supervision, the Customer Service Office Coordinator is responsible for providing a wide range of administrative and office management for a large department. The scope of responsibilities includes providing general support to the call center leadership, creating internal communications, managing email distribution lists, and organizing Customer Service Call Center incentive contests. Additional responsibilities include meetings and events and managing internal communications calendars and materials. The position requires initiative, customer service, conflict management, process development and problem-solving.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provides general administrative and office management support.
• Coordinates events and organizes special arrangements including audio visual equipment, conference calls, agendas, technology, staffing, catering, location, and setup.
• Demonstrates professional written communication skills via reports, executive summaries and newsletters, requiring the integration of multiple office technology and software applications.
• Acts as a resource for the call center leadership team to perform data collection, analysis and research to develop employee communications, department level reports and spreadsheets, and other complex documents or presentations.
• Completes daily and weekly tasks to anticipate the needs of the call center team such as preparing office supply orders, sorting and distributing mail, coding and tracking invoices, and requesting purchase orders.
• Routinely interacts with employees at all levels of the organization.
• Provide possible solutions when approaching the leadership team with a problem and explain the pros and cons of each solution.
• Answer and route telephone calls; perform liaison function to support smooth operations in the department.
• Monitor office equipment including printers or copy machines and troubleshoot minor repairs and maintenance.
• Maintain accurate files and records.
• Prepare and maintain confidential information and data.
• Perform other duties as requested.

Required Qualifications

Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Outstanding organizational, writing and proofreading skills
• Ability to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Ability to prioritize and organize effectively
• Proficiency in Microsoft Office applications
• Ability to lift up to 25 lbs.
• Ability to maintain confidentiality of information
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to type with speed and accuracy

Education

High school diploma

Related Work

3+ years full-time experience in coordination/support positions

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.