IRA Club, LLC is hiring: Administrative Assistant in Chicago

The IRA Club is hiring an Administrative Assistant for our office in Chicago, IL.In this position, you will join a team of professionals responsible for ensuring every client interaction is a five-star experience. You'll combine a passion for service and problem-solving to help keep daily operations running smoothly.

IRA Club is a financial services company dedicated to delivering exceptional client support and empowering individuals to achieve their financial objectives. We foster a collaborative and supportive work environment where teamwork and continuous learning are valued. Our mission is to deliver outstanding service and build lasting client relationships.

Position: Administrative Assistant

Schedule: Monday - Friday, 9:00 AM - 5:00 PM

ROLE

• Answer and respond to incoming phone calls and emailsroute them to the appropriate specialist as necessary.
• Scan and process incoming mail.
• Assist clients with general account troubleshooting: balance inquiries, account changes, and online access.
• Participate in training, 1:1s, and company-wide meetings to expand your knowledge and collaborate with colleagues in other departments.

ABOUT YOU

• Excellent communication and ability to represent the IRA Club professionally and accurately.
• A passion for helping others. You demonstrate warmth, empathy, and care.
• A genuine interest in learning and effectively supporting our collaborative team.
• Critical thinking and creative problem-solving skills.
  
• Record important notes and documentation in the clients account file
• Manage client inquiries with professionalism
• Utilize available resources to solve problems effectively and escalate issues as necessary.
• Prioritize tasks and work responsibilities to achieve objectives
• Commitment to enhancing the client experience and providing operational and administrative support to all
• Special projects and tasks as assigned.
  

BENEFITS

• Company health, dental, and vision insurance.
• Generous time off and paid holidays - increase after twelve months.
  
  
• Pre-tax commuter benefits for the CTA and Metra.
  
• Company retirement plan.
• Snacks and drinks in the staff breakroom.
• Team outings and lunches throughout the year.

IRA Club is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.