Ross Stores, Inc. is hiring: Retail Associate in Atlanta

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas and strive to be a positive force in our community

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. As a Fortune 500 company, we are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors
• Maintain a high level of awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions
• Treat Customers and Associates with respect; greet Customers and acknowledge them during transactions
• Assist Customers: register-trained, answer questions, help with merchandise
• Provide prompt and courteous responses to Customer service requests; involve Store Leadership when needed
• Represent and support the Company brand at all times
• Perform cleaning tasks and restock as needed to maintain a neat store and presentation
• Maintain professional appearance and adhere to dress code
• Perform daily sizing and recovery to ensure the store remains neat, clean, and well merchandised
• Expedite newly received merchandise to the sales floor and follow presentation guidelines
• Understand Loss Prevention, MOS policies, and merchandise protection standards
• Safeguard confidential information, cash, and merchandise
• Follows all cash, check, charge card procedures and offline procedures; maintain accuracy for bankable tenders
• Demonstrate urgency to perform role efficiently and minimize steps in workflow

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/Ada

• Ability to use store equipment, including PDTs, registers and PCs
• Ability to stand, walk, and move around the store up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull and lift more than 25 pounds (20 pounds for stockroom shifts)
• Ability to use janitorial equipment and ladders as required
• Certain assignments may require other qualifications and skills

Supervisory Responsibilities

None

Disclaimer

This job description summarizes the primary duties and responsibilities of the role. It is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

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