Ross Stores, Inc. is hiring: Retail Associate in Atlanta

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Our focus is bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience values that start with our people and a commitment to diversity, equality and inclusion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, greets all Customers, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions across store areas as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps aisles clear, ensures egress to emergency exits, and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed – is register-trained, assists with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers with eye contact, a smile, and a warm greeting; thanks Customers at checkout.
• Provides prompt and efficient responses to Customer requests and calls for assistance; handles issues in a courteous and helpful manner, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a clean store and restrooms, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand familiarity within departments to assist Customers.
• Understands Loss Prevention principles and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows MOS (Mark-Out-of-Stock) policies and cash handling procedures with accuracy.
• Demonstrates a sense of urgency to maximize productivity and follow best practices with minimal steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; lift up to 25 pounds (may be more for stockroom roles).
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require regularly pushing, pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not a comprehensive listing and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected characteristics.