Ross Stores, Inc. is hiring: Retail Associate in Calumet City

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, focused on high-quality brands, on-trend merchandise, and a fun, treasure-hunt shopping experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practises safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps egress clear to emergency exits and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using company recognition programs.
• Assists Customers; is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers with eye contact, smiling, and a courteous "hello" throughout the Store and says "thank you" at checkout.
• Provides prompt responses to Customer inquiries. Answers Customer Service calls promptly and defers to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain cleanliness of the store, including floors, counters, restrooms, and high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedites newly received merchandise to the sales floor per company guidelines and assists Customers with merchandise familiarity within departments.
• Understands Loss Prevention policies and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies and proper processing and disposal notification procedures.
• Handles cash, checks, charge transactions, refunds, and offline procedures with accuracy and awareness.
• Demonstrates urgency to perform duties efficiently and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including POS systems and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and maintain store fixtures.
• Some assignments may require other qualifications and skills.
• For stockroom roles: ability to push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not necessarily exhaustive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.

Compensation and Benefits

The base pay range for this role is $15.00 - $15.50 per hour, depending on factors such as experience, skills, qualifications, and location. Benefits offered to all Associates include a range of insurance programs, associate discounts, retirement plans, paid time off, and other programs as described by the company.

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail