Ross Stores, Inc. is hiring: Retail Associate in Michigan City

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Our values start with our people, and we are a leading off-price retail chain with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth, teamwork, and a commitment to diversity, equality, and inclusion. Ross is a Fortune 500 company with headquarters in Dublin, CA, and multiple offices and distribution centers nationwide.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps exits clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times.
• Assists Customers as needed – is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, a smile, and a greeting; says “thank you” at each register transaction.
• Provides prompt and efficient responses to Customer needs; responds to service calls and escalates to Store Leadership when necessary.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains cleanliness of work areas, restrooms, and high-touch surfaces to support merchandise presentation and team efficiency.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedites newly received merchandise to the sales floor and adheres to monthly presentation guidelines.
• Understands the Loss Prevention program and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows MOS (Miss Out of Stock) policies and proper processing and disposal procedures as needed.
• Follows all cash handling, refunds, and payment procedures with accuracy and security.
• Demonstrates a sense of urgency to maximize productivity and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at managements discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex (including pregnancy, childbirth, and related conditions), veteran status, marital status, and other protected categories.