Ross Stores, Inc. is hiring: Retail Associate in Edinburg

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, greets Customers in a courteous and friendly manner, treats fellow Associates with respect, and follows company best practice standards. The role includes maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as needed.

Essential Functions

• Understands that safety is the priority; practices safe behaviors at all times.
• Maintains a safe, clutter-free sales floor and immediate reporting of unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, a smile, and a greeting throughout the store; says "thank you" at every register transaction.
• Provides prompt responses to Customer inquiries and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain merchandise, customer areas and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery per company best practices to keep the store neat, clean, and organized.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Follows MOS policies and cash handling procedures with accuracy.
• Shows urgency and maximizes productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; ability to regularly lift up to 25 pounds (and more for Stockroom roles).
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not an exhaustive list, and contents may change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.