Ross Stores, Inc. is hiring: Retail Associate in Columbus

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We are committed to providing an inclusive work environment and continuous learning opportunities for our teams.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably; greets Customers throughout the Store and thanks them at checkout.
• Provides prompt, courteous responses to Customer service requests and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain a neat, clean, and merchandised store.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat and organized store per standards.
• Expedites newly received merchandise to the sales floor and presents items according to monthly guidelines.
• Understands the Loss Prevention program and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows MOS (Minimum On-Shelf) policies and proper processing of disposals with Store Leadership approval.
• Follows policies concerning cash, check, charge card, refunds, and offline procedures; maintains accuracy with tender handling.
• Demonstrates urgency to efficiently perform duties while maximizing productivity and minimizing unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing; contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy and related conditions), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other protected categories.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

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