Retail Associate Job at Ross Stores, Inc. in Plainfield

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; maintains awareness on the sales floor to create a safe and secure environment. Keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; remains friendly and professional. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed—is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, a smile, and a courteous greeting; thanks customers at checkout.
• Provides prompt responses to Customer inquiries; responds to Customer Service calls and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping surfaces) and replenishes restroom supplies; disinfects high-touch areas to maintain store standards.
• Maintains professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and well-merchandised store.
• Expedites newly received merchandise to the sales floor, merchandises items per monthly guidelines, and maintains brand-name familiarity within departments to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards; follows MOS policies and proper processing of disposals.
• Handles cash, checks, charge card transactions, refunds, voids, and offline procedures with accuracy and integrity.
• Demonstrates urgency to maximize productivity and adhere to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not exhaustive and contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and commits to complying with all applicable anti-discrimination laws.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development; Industries: Retail