Retail Associate Job at Ross Stores, Inc. in Bloomingdale

Overview

Retail Associate at Ross Stores, Inc. Our values start with our people, join a team that values you. Ross Stores is a leading off-price retail chain with over 2,200 stores, a track record of success and growth, and a focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth, teamwork, and a commitment to diversity, equality and inclusion. We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in our community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; greets Customers with eye contact, smiles, and a friendly attitude; uses company recognition programs.
• Assists Customers by being register-trained, helping with merchandise, answering questions in a polite and knowledgeable manner; says "hello" and "thank you" throughout the store and at the register.
• Provides prompt and efficient responses to Customer inquiries; responds to service calls immediately and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains cleanliness of work areas and high-touch surfaces to support merchandise, customers, and Team.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor; items merchandised according to monthly presentation guidelines and brand familiarity within departments to assist Customers.
• Understands Loss Prevention and merchandise protection standards; follows MOS policies and notifies Store Leadership for disposals as needed.
• Handles cash, checks, credit transactions, refunds, voids, and offline procedures with accuracy; maintains awareness of bankable tenders.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push, pull and lift more than 25 pounds (20 pounds for Stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

None

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, or any other category protected by federal, state or local laws.