Ross Stores, Inc. is hiring: Retail Associate in Brunswick

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc..

Our values start with our people—join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. Our focus is to provide customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun, treasure-hunt experience.

As Part Of Our Team, You Will Experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas; our differences make us stronger. We strive to be a positive force in our community.

Ross corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if performing these tasks helps achieve our Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear; immediately corrects or reports any unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed: is register-trained, assists with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers by making eye contact, smiling, and saying hello throughout the Store and says thank you with every register transaction.
• Provides prompt and efficient responses to Customers; responds to Customer Service calls immediately; handles all Customer issues courteously and, when needed, calls a member of Store Leadership.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) and disinfects high-touch areas to maintain merchandise, Customer, and Team areas.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor, merchandises items per guidelines, and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise; demonstrates integrity and honesty in all interactions with Associates and Customers.
• Follows all MOS (Miss Out of Stock) policies, including identification of MOS merchandise, proper processing, and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, checks, charge cards, refunds, voids and offline procedures; maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform duties; maximizes productivity by following Store best practices and minimizing steps and touches in work flow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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