Retail Associate Job at Ross Stores, Inc. in Henderson

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Our values start with our people; join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We aim to provide customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to perform a range of functions in all areas of the Store as business needs require and may be requested to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps egress clear; reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed; is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and a courteous greeting; thanks customers at checkout.
• Provides prompt and efficient responses to Customers; handles Customer issues courteously and escalates to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and well-maintained areas, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains professional appearance and adheres to dress code.
• Performs daily sizing and recovery to ensure neat, clean, and organized store presentation.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines; maintains merchandise/brand familiarity to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Follows MOS policies and procedures for identifying MOS merchandise, processing disposals, and notifying leadership as needed.
• Handles cash, checks, card transactions, refunds, voids, and offline procedures with accuracy and awareness.
• Demonstrates urgency to efficiently perform duties and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not intended to be a comprehensive listing of all duties. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience and are committed to a diverse workforce and compliant with applicable laws prohibiting discrimination.