Ross Stores, Inc. is hiring: Retail Associate in Mount Vernon

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience.

General purpose and expectations: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe, clutter-free environment and reports unsafe conditions.
• Treats Customers and Associates with respect and courtesy; greets customers and uses friendly, professional service at all times.
• Assists Customers as needed; is register-trained, answers questions, and processes transactions accurately while delivering courteous service.
• Provides prompt responses to Customer Service calls and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains restrooms and high-touch areas to support a clean store environment.
• Maintains professional appearance and adheres to the dress code.
• Performs daily merchandising and recovery tasks to ensure a neat and organized store per guidelines.
• Expedites newly received merchandise to the sales floor and adheres to presentation guidelines to support customer experience.
• Understands Loss Prevention practices and merchandise protection standards.
• Safeguards confidential information and company assets.
• Follows MOS policies and cash handling procedures with accuracy and integrity.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment and be on foot for extended periods.
• Ability to stand, walk, bend, squat, climb, reach, and lift up to 25 pounds regularly; may require heavier lifting occasionally for stockroom tasks.
• Ability to work in various store areas and use janitorial equipment as needed.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive list and contents may change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse workforce and inclusive environment. All qualified applicants will receive consideration for employment without regard to protected characteristics.

Compensation And Benefits

The base pay range for this role is $16.66 - $17.16 per hour, dependent on factors including experience, skills, qualifications, and location. Benefits include health, dental, vision, life, disability, retirement savings plans, employee discounts, and other programs typical for Ross Stores.