Retail Associate Job at Ross Stores, Inc. in Tomball

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Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be required to perform a range of functions in all areas of the Store as business needs require and may perform additional tasks in specific situations to help achieve customer service and operational goals.

Responsibilities

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional at all times; recognize fellow Associates using company recognition programs.
• Assist Customers by being register-trained, helping with merchandise, answering questions politely and knowledgeably; greet Customers with eye contact, a smile, and a hello; say thank you at every register transaction.
• Provide prompt and efficient responses to Customers; respond to Service calls immediately; escalate issues to Store Leadership as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain a clean store and well-merchandised areas.
• Maintain a professional appearance and adhere to the dress code.
• Execute daily sizing and recovery to keep the store neat, clean, and organized per standards.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines, assisting Customers with brand familiarity within departments.
• Understand Loss Prevention Awareness programs and merchandise protection standards.
• Safeguard confidential information and company assets.
• Follow all MOS (missed-out-of-stock) policies and handling procedures for disposals as needed.
• Follow policies concerning cash, checks, credit, refunds, and offline procedures; maintain accuracy with tender handling.
• Demonstrate a sense of urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; lift up to 25 pounds regularly; may require lifting more in stockrooms.
• Ability to use janitorial equipment and ladders as needed.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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