Retail Associate Job at Ross Stores, Inc. in Evanston

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and a commitment to diversity, equality & inclusion and community involvement.

General corporate information: Ross stores is headquartered in Dublin, CA, with 3 buying offices and 8 distribution centers nationwide. In 2023 we reported revenues of $20.4 billion and remain committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers courteously, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role includes performing a range of functions in all areas of the Store as needed and may involve additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety first: practice safe behaviors and maintain awareness on the sales floor.
• Maintain a clutter-free, safe shopping environment and report any unsafe conditions.
• Provide respectful, friendly service to Customers and Associates; greet Customers and acknowledge them during transactions.
• Assist Customers as needed, including register operations, merchandise assistance, and answering questions.
• Respond promptly to Customer service calls and escalate to Store Leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks to maintain a neat store and refreshed high-touch areas.
• Maintain professional appearance and follow dress code.
• Conduct daily stocking, sizing, and recovery to ensure orderly presentation per guidelines.
• Expedite new merchandise to the floor and present items according to monthly guidelines.
• Understand Loss Prevention and merchandise protection standards.
• Safeguard confidential information and cash handling practices.
• Follow MOS policies and assist with disposals as needed.
• Operate store procedures for cash, checks, card transactions, and refunds with accuracy.
• Demonstrate urgency and efficiency, aligning with store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic retail math.

Physical Requirements / ADA

• Ability to use store equipment, stand/walk for extended periods, and perform essential physical tasks (bend, reach, lift up to specified weights).
• Stockroom shifts may require lifting up to 20 pounds; other shifts up to 25 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not exhaustive and may change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.

Compensation and Benefits

The base pay range for this role is $15.00 - $15.50 per hour. Benefits include insurance programs, Associate Discount, 401K, stock purchase, family leave, and other programs as described in company materials.