Retail Associate Job at Ross Stores, Inc. in Kingsport

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Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to perform a range of tasks in all areas of the Store as business needs require, and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all activities.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet customers and engage in friendly, professional interactions.
• Assist Customers as needed—be register-trained, help with merchandise, and answer questions politely and knowledgeably; greet customers with eye contact and a friendly "hello" throughout the Store and say "thank you" at each register transaction.
• Provide prompt and efficient responses to Customers; respond to service calls and resolve issues courteously, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies) to maintain merchandise, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company dress code.
• Complete daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor; merchandise items per guidelines and maintain brand name familiarity within departments to assist Customers.
• Understand Loss Prevention, the Shortage Highway, the Store Protection Specialist (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions; safeguard confidential information, cash, and merchandise.
• Follow MOS policies (identification of MOS merchandise, processing, and notification of leadership for disposals).
• Follow policies and procedures for cash, checks, charge cards, refunds, voids, and offline transactions; maintain accuracy when handling tenders.
• Demonstrate urgency to efficiently perform duties and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy and related conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other protected category.

Ross Stores, Inc. is a Fortune 500 company with corporate headquarters in Dublin, CA, and 3 buying offices in New York City, Los Angeles, and Boston, plus 8 distribution centers nationwide. We are dedicated to an inclusive work environment with ongoing learning opportunities and development for our teams.

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