Ross Stores, Inc. is hiring: Retail Associate in Newnan

Overview

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Ross focuses on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience a culture that emphasizes success, career growth, teamwork, and commitment to diversity, equality, and inclusion. Ross is a Fortune 500 company with a strong track record of growth and 2023 revenues of $20.4 billion, headquartered in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the store as business needs require and may be assigned additional tasks to help achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers at the register and with merchandise; greets Customers with eye contact, a smile, and polite interactions throughout the Store.
• Provides prompt and efficient responses to Customers; answers Customer questions in a courteous and knowledgeable manner and calls a member of Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a clean environment (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas).
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily merchandising and recovery tasks to keep the store neat, clean, and organized to company standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines, maintaining brand name familiarity within departments.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information and company assets.
• Follows MOS policies for identifying and processing MOS merchandise and disposing with Store Leadership review.
• Follows policies on cash, check, charge card, refunds, voids, and offline procedures with high accuracy in handling tender.
• Demonstrates a sense of urgency to maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach and stoop; regular physical activity required.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience, and are committed to a diverse workforce. Ross complies with all applicable laws prohibiting discrimination.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail