Retail Associate Job at Ross Stores, Inc. in Wilkes-Barre

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.. Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We aim to provide customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure-hunt experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and our commitment to diversity, equality and inclusion, and community involvement.

Responsibilities

• Maintain a positive shopping experience by greeting customers, making eye contact, and providing courteous service; follow all company best practices and keep a clean, well-presented store.
• Engage tasks across all areas of the store as needed to meet customer service and operational goals.
• Assist customers with merchandise and questions; be register-trained and handle transactions accurately.
• Respond promptly to customer service needs and escalate to Store Leadership when necessary.
• Represent and support the Ross brand at all times; safeguard confidential information, cash, and merchandise.
• Perform cleaning tasks to maintain store appearance and cleanliness (sweeping, mopping, dusting, restrooms, high-touch areas).
• Maintain professional appearance and adhere to dress code.
• Assist with merchandise receiving, stocking, and merchandising to company guidelines and monthly presentation standards.
• Understand Loss Prevention programs and merchandise protection standards.
• Follow MOS policies (Mark-Out-of-Stock) and proper processing of each piece; notify Store Leadership for disposals as needed.
• Follow policies for cash, check, charge card, refunds, voids, and offline procedures; maintain accuracy with tenders.
• Demonstrate urgency to maximize productivity and adhere to Store best practices.

Qualifications and Skills

• Effective communication with customers, associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment (PDTs, registers, PCs) as required.
• Ability to stand, walk, and move for up to 100% of working time; regularly bend, squat, kneel, climb, reach, and stoop.
• Ability to push, pull, and lift more than 25 pounds; use janitorial equipment and rolling racks; some roles may require other qualifications.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities and is not necessarily all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and commits to a diverse workforce and compliance with all applicable anti-discrimination laws.