Retail Associate Job at Ross Stores, Inc. in Eau Claire

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.. Ross is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun treasure-hunt shopping experience.

Our values start with our people. Join a team that values you!

Ross Corporate headquarters are in Dublin, CA. The company operates 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with opportunities for learning and development.

Responsibilities

• Ensure customers have a positive shopping experience by greeting customers, making eye contact, and providing courteous assistance; maintain a clean work area and proper merchandise presentation; follow company best practices; be engaged in assigned tasks throughout the store; perform a range of store duties as needed.
• Understand safety is the number-one priority and practice safe behaviors on the sales floor; maintain a safe, clutter-free environment and report hazards to leadership.
• Treat customers and associates with respect and professionalism; participate in company recognition programs as applicable.
• Assist customers by answering questions, helping with merchandise, and processing transactions; greet customers and thank them at checkout.
• Respond promptly to customer service needs and escalate to store leadership as needed.
• Represent and support the Ross brand at all times.
• Maintain clean store conditions with cleaning tasks and disinfect high-touch areas as required; restock and replenish merchandise as needed.
• Maintain a professional appearance and adhere to the dress code.
• Recover and restock merchandise to ensure a neat, well-merchandised store per guidelines.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines; maintain familiarity with department brands to assist customers.
• Understand Loss Prevention programs and merchandise protection standards, and follow stock management procedures.
• Safeguard confidential information, cash, and merchandise; follow MOS policies for stock and disposals.
• Handle cash, checks, card transactions, refunds, voids, and offline procedures with accuracy and security.
• Demonstrate urgency and productivity by following store best practices to minimize steps and touches in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including point-of-sale devices, registers and PCs as required.
• Ability to stand, walk, and move around the store for the majority of shifts.
• Ability to bend, squat, kneel, climb, reach, and stoop; lift up to 25 pounds; push and pull as needed.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies; stockroom duties may involve heavier lifting for some roles.
• Some assignments may require additional qualifications and skills.

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive or all-inclusive listing of duties. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, or any other protected category.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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