Retail Associate Job at Ross Stores, Inc. in Seattle

Retail Associate at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

• Success: The winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger, and we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks across all store areas as business needs require, and may be asked to perform additional tasks in specific situations to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a safe, secure sales floor with clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet customers and recognize fellow Associates using company programs.
• Assist Customers as needed: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers throughout the store and thank them at checkout.
• Provide prompt, courteous responses to Customer Service calls and issues; escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store areas and restrooms; keep areas tidy and well-merchandised.
• Maintain professional appearance and adhere to dress code.
• Conduct daily sizing and recovery to keep the store neat and well-presented per guidelines.
• Expedite newly received merchandise to the sales floor; merchandise items per monthly presentation guidelines and maintain brand familiarity within departments to assist Customers.
• Understand Loss Prevention Awareness and related protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity and honesty in all interactions.
• Follow MOS (Missed Out-of-Stock) policies and proper processing, notifying Store Leadership for disposals as needed.
• Follow all cash, check, credit, refund, and offline procedures; maintain accuracy with tender handling.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce.

Compensation and Benefits

The base pay range for this role is $20.76 - $21.26 per hour. The range depends on factors including experience, skills, qualifications, location, and other considerations. Benefits offered to all Associates include insurance programs, Associate Discounts, retirement plans, and various other benefits. Certain roles may be eligible for bonuses based on performance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail