Business Operations Analyst Job at State of New Mexico in Santa Fe

$21.96 - $32.94 Hourly

$45,680 - $68,520 Annually

This position is a Pay Band C5

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Business Operations Analyst will:

• Assist with operational functions for the Justice-Involved Utilization of State Transition Healthcare (JUST Health) and Short-Term Medicaid for Incarcerated Individuals (STMII) programs;
• Troubleshoot and correct the suspension, eligibility and enrollment spans for JUST Health and Presumptive Eligibility Medicaid clients;
• Research and resolve problem inquires received via e-mail or phone;
• Provide program support for Medicaid's presumptive eligibility program and any other Medicaid Communication and Education initiatives.

How does it get done?

The Business Operations Analyst is responsible for:

• Conducting extensive research and analysis;
• Updating suspensions and reinstatements for the JUST Health program;
• Resolving complex recipient eligibility issues requiring the use of multiple systems;
• Evaluating and proposing changes to the Medicaid eligibility systems;
• Serving as a team leader on works groups, special projects and assignments.

Who are the customers?

• Medicaid recipients, stakeholders, and the general public.

Ideal Candidate

The Ideal Candidate has:

• Excellent organization and time management skills;
• Experience proficiently using Excel and word;
• Excellent and effective customer service skills;
• Ability to work independently and in a team setting;
• Experience demonstrating flexibility and adaptability in the workplace.

Minimum Qualification

High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid driver's license.

Must obtain and maintain a defensive driving certification.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

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Agency Contact Information: Jolene Jaffa, (505) 690-9920, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.