Parker Staffing Services, LLC is hiring: Call Center Manager in San Antonio

Overview

Call Center Manager Needed for a Nationwide Internet Provider

Job ID: 25045
Salary: $50K – $55K Annually
Location: Onsite in Bulverde, TX
Employment Type: Contract-to-Hire
Schedule: Monday – Friday, 8 AM – 5 PM

Our client's mission is to expand access to reliable internet. Our client takes pride in its mission to bring dependable internet access to rural communities and has been helping provide more accessibility to internet across the entire country since 2017.

Responsibilities

• Oversee daily call center operations, ensuring adherence to policies and service standards.
• Recruit, train, and mentor agents while fostering a positive, high-performing team culture.
• Track and analyze KPIs such as response times, first call resolution, handle time, and customer satisfaction.
• Manage complex customer escalations to maintain satisfaction and retention.
• Collaborate on staffing forecasts and schedule development to optimize coverage and efficiency.
• Implement quality assurance programs and conduct regular performance evaluations.
• Work with marketing, sales, and technical teams to maintain consistent customer messaging.
• Maintain clear documentation of processes, procedures, and best practices.
• Identify opportunities for improvement and lead initiatives to enhance the customer experience.
• Stay current on industry trends and best practices in call center management.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
• Minimum of 5 years of experience in a call center environment, including at least 2 years in a supervisory or management role.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication abilities.
• Proficiency in call center software, CRM platforms, and data reporting tools.

Benefits

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.