Call Center Associate Job at Russell Tobin in Columbus

Overview

We’re seeking motivated, client-focused professionals to join our team. In this role, you’ll be the first point of contact for clients, providing exceptional service for financial services and account management needs.

Job Details

• Job Title: Customer Support Representative
• Location: Columbus, OH
• Pay Rate: $19.16/hour
• Base pay range: $18.00/hr - $19.16/hr
• Remote Start (First 4–5 Weeks): Begin your journey with us from the comfort of your home; all training sessions and classes will be conducted remotely
• In-Office Experience (Post-Training): After training, transition to a full 5-day in-office schedule
• Hybrid Flexibility (After 6 Months): After six months, move to a hybrid model with 3 days in-office and 2 days remote

Responsibilities

• Handle a high volume of inbound calls.
• Assist clients with Cash Management products, online/mobile access, and general inquiries.
• Deliver top-tier customer service while meeting performance metrics.
• Learn and adapt quickly to new tools and processes.
• Work collaboratively with teammates to ensure client satisfaction.

Qualifications

• Customer service or call center experience.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable with digital tools and multiple systems.

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision), supplemental coverage (accident, critical illness, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with preferred vendors.

Seniority level

• Entry level

Employment type

• Contract