TEKsystems is hiring: IT Desktop Support Technician in Ann Arbor

Are you interested in gaining an opportunity with an organization that could advance your IT career from a small amount of experience to your desired level?

This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with potential career advancement.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift contract-to-hire position.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with logged IT-related incidents.
5. Take ownership of issues, analyze problems, and implement fixes to restore service promptly, escalating to support teams when necessary.
6. Record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain high-quality customer service.

*Please apply if you're interested in this opportunity and capable of performing these duties.*

*Interviews are being scheduled as early as next week.*

*CompTIA certifications are desirable.*

Benefits include medical, dental, and vision from day one, along with other perks listed in the original description.

This is a fully onsite position in Ann Arbor, MI, with a pay range of $16.00 - $24.00 per hour.

Application deadline is July 13, 2025.

For more information, send your updated resume to: zkanouse@teksystems.com.

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