IT Desktop Support Technician Job at TEKsystems in Whitehall

*Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to your desired career goals? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with opportunities for career advancement. They are currently seeking individuals eager to grow within their company.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable. This is a first-shift Contract to Hire position.

Pay and Benefits

The pay range is $19.00 - $24.00/hr, negotiable based on experience.

Workplace Type

This is a fully onsite position in Whitehall, MI.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents.
5. Take ownership of issues, perform problem analysis, and implement fixes to restore service, escalating when necessary.
6. Accurately record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain high-quality customer service.

Please apply if you are interested and capable of performing these duties. Interviews may be scheduled as early as next week.

CompTIA Certifications are desirable for this role.

Additional Benefits

• Medical, Dental, and Vision Benefits from Day One
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Eligibility for some benefits depends on job classification and tenure. Benefits are subject to change.

Application Details

Interested candidates should send their updated resume and contact information to: zkanouse@teksystems.com.

This position is anticipated to close on May 12, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers worldwide. We focus on strategy, design, execution, and operations to unlock business value and help our clients adapt to change.

We are an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

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